Recently I had the misfortune of using the company Just Brakes. After being greeted by the service manager I was told they would take a look at the brakes. After waiting for 15 minutes, the service manager told me the brakes were completely destroyed. I was charged $912.72 and if it was not done immediately the brakes could seize up and there would be major consequences. I later took the invoice and parts that were replaced to three other complete automotive repair shops and were told that the same repair with them would have been $770.00,750.00 and $776.95 respectively based on the paperwork and parts from the repair. All three said that it was unlikely that the ceramic calibers would have needed to be replaced on a vehicle has less than 50,000 miles as well as only one rotor needed to be replaced the rest were resurfaced.
When I returned to discuss being overcharged and over sold I provided the written estimates for the general managers review. Several days later I met with him again regarding the price differentials and parts that were replaced unnecessarily. He informed me that he would be willing to refund me $200.00 to go away. I accepted his offer and thought the matter was concluded. I then received a call from their Orlando Market Director that he would not approve the refund unless he saw the parts of the vehicle. I then asked for the corporate office and have spoken with the Director of Customer Services who said there would be no refund since their prices are comparable to Sears and K-Mart. I explained we dont have Kmart automotive in Ocala. The companys history of complaints is extensive. I only wish I would have known earlier.
0 comments