Complaint to the Federal Trade Commission 5-12
Regarding Enterprises False Advertising & Bate & Switch Practices
In mid April I called to inquire of a rental program advertised by Enterprise Rent A Car called "One Way." The Ad, which I still have states "clearly, " that from March 28, through May 31 of you can rent an Economy - Full Size car for $10/day and a Mini Van for $15/day. However, when I attempted to do so CSR had no knowledge of the program and insisted it did not exist. The CSR, upon my insistence escalated the call to what Enterprise calls their "Help Desk, " and I was met with the same response and disinterest regarding my claims of the programs existence, but this time the "Help Desk, " individual hung up on me when I insisted upon speaking with their superior. Over and again I called seeking accountability and resolve requesting and demanding a member of management
And was met with similar responses. Finally, I called and was routed to a different call center in Oregon and the CSR responded with concern rather than disregard and connected me with someone that claimed to be a member of management over the "Help Desk, " in St Louis, MO. To make a long story short, in the end she gave me her extension, but refused to provide me her last name; However, she acknowledged the programs existence and assured me Enterprise would honor it and she said handle my rental personally, when I was ready to make my reservation. However, yesterday, when I called and asked for her extension I was met with an even more hideous response by a person who insisted that Connie, the alleged manager over the help desk was in fact not who she claimed to be and... I was "over the top, " outraged for the "wicked arrogance, " and double talk of the "Help Desk" individuals refusing time and again to connect a member of management. When I asked for the CSR's the person over her she stated her boss was " Andrew Taylor, the CEO of Enterprise and implied that she was as far as I would get to him. I went into a triad over her "evil sarcasm and failed in my composure to care about her personal views any longer and called her some pretty graphic names. She made threats regarding tracing my call and assured me that I would be refused to ever rent from Enterprise now or ever again. I can assure you I have never in my life ever had such an experience.
In conclusion, I was previously offered alternative rental agreements to the "One Way, " program, they were all more costly.
Therefore, it is obvious that Enterprise is falsely Advertising and willfully practicing "Bate & Switch with consumers.
0 comments