On December 21'st 2010 I approached the organization to possess my payment day transformed in the 1st of each month towards the 21st of every month. This is actually the complicated component; my regular claims in the organization obviously suggest that my normal cost deadline is about the 21st when I had required nevertheless, based on "their program" my payment deadline continues to be established for that 1st?
Just how can my statements state something as well as their program state another when it’s their program that creates my claims?
I talked with their customer support division again in February to once more make an effort to correct the payment day. The woman I talked with was excellent and directed me to send in a duplicate of my payment record "displaying the 21st whilst the payment day" to at least one-800-417-0251 plus they might correct their mistake. I sent the paperwork to them plus a description of the problem 24 hours later. Since the fax experienced I thought that people were ready.
Today 3-22 I get a notice from Santander Customer, US declaring that my consideration is 12 days delinquent which the cost deadline continues to be about the 1st of every month.
I quickly approached their customer support department and talked with Darren (had no repetition identification#) I described that I'd called back about the 21st of Dec to demand that my payment day be transferred in the 1st of each month towards the 21st. I discussed this has become my 2nd phone towards the organization to solve this problem and that I was getting discouraged using the scenario. The consultant, "Darren" set me on-hold togo consult with his immediate supervisor "Ms. Goodman". While he returned he explained they wouldn't alter my payment day towards the 21st since I'd previously "required" to possess my payment day transformed towards the 1st of each month (evidently in the 1st) last Dec
Why could I alter my payment day in the 1st towards the 1st — which makes no feeling at-all
"Darren" then continues to inform me they have a saving of the discussion back on December 21st whereby I created this ridiculous demand and that's why they're currently declining to alter my payment day towards the 21st of every month. After I requested to listen to this "documenting" then he mentioned that his supervisor "Ms. Goodman" said they don't permit that.
I actually think that the corporation is intentionally not altering my payment day when I had required to be able to proceed to cost me their $27.41 late-payment charge. Like the majority of folks I spend my lease about the 1st of each month and can't afford to both pay lease and my vehicle cost.
This entire experience has quit a poor style in my own mouth and that I am persuaded to merely refinance my mortgage with another organization simply to get as far-away out of this exceptionally inexperienced organization when I could.
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