On April 20 I purchased an extended warranty from Auto Extended Care in the amount of $1,549.00.in November I sold the vehicle that the warranty was issued on so I submitted a request to cancel the warranty. Auto Extended Care acknowledged that they received the cancellation request on December 2nd 2010 and said it would take up to 8 weeks for it to be cancelled and for a refund check to be issued to me.
I contacted Auto Extended Care on February 7, and was referred to Dean Sansone. Dean Sansone acknowledged that the warranty had been cancelled, but that he was waiting for the money to be "wired" into his account. He stated this happened on Wednesdays. He did not believe it would happen on that Wednesday, but stated it would likely happen on the next. He stated he would contact me when he processed it.
I waited another two weeks and heard nothing back from Dean or Auto Extended Care. On February 16, I contacted them again and was transferred to Dean Sansones voicemail. I left two voicemails on the 16th and received no call back. I called again today, February 17, and was immediately transferred to his voicemail again.
At this point I filed a complaint with the BBB located out of Ft. Worth. After a month of trying to get ahold of them, I received notification that my complaint had been closed. This is what they said:
"We want to take this opportunity to thank you for allowing us to serve you and to keep you informed of the status of the complaint we received from you. We have made three attempts to get a response to your complaint. However, one was not received. We regret a solution to your complaint did not occur. At this time we find it necessary to close the complaint which will be reflected on the company's public report for three years from the date of closure."
I have tried contacting the company countless times now and I have received nothing in return. They take your calls, they confirm your information, but Dean Sansone never returns anything. You can leave as many voicemails as you like but they return none of them. This company has stolen money from me that I will likely never receive. Unfortunately it doesn't appear that I'm the only one as the link below shows two other people going through the same thing as myself:
Http://local. Yahoo.com/info-64261390-auto-extended-care-warranty-colleyville
They are known as Auto Extended Care but are ran by Dean Sansone and Associates. Auto Extended Care's BBB ranking is currently at a B-, but if you look at Dean Sanson and Associates you know the real story:
Http://www.bbb.org/fort-worth/business-reviews/auto-warranty-plans/dean-sansone-associates-in-colleyville-tx-202426711/#rating
Please don't ever use this company. They screwed me over.
0 comments