I ordered an hid headlight conversion kit. Upon receipt, I noticed one of the lights was covered with a white powder inside of its container. They said this was "normal" and gave me an online address to learn how to clean the bulbs. As I have installled other kits from other suppliers, a new bulb full of powder is not what you start with. I opted to return the whole kit with their permission, less a 30% charge. They received the kit on November 8th, no refund to date, several emails, "they will call me" and "I should call them." Their listed phone number will not accept calls. Bad product, bad service.
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