Beware of these scam artist and always check your credit card as their $300 deposit policy is more than meets the eye. When you get to the front you will here, "we are placing an additional $300 hold on your credit card". Fair enough, but I always wondered, if I wanted to steal or damage your car, what good is $300, but I digress. Read their Yelp Reviews, 1.4 stars 2/11.
In February 4th I rented a car from Ace Rent A Car. The total with taxes was $30 per day. I had an 8 day rental. My total was $250ish 6 days later I checked my credit card and the same amount that the agent said would be credited back to me after 3 days is still on my Am Ex card. The $250 charge turned into 3 charges that totaled $744. With Am Ex, always call to dispute they are your first line of defense. I call Ace and they sent me to the corporate offices. Well guess what, corporate does not communicate with the branches so they could not look up my information. Then I try calling the local branch and their phones are too busy on a Thursday morning to pick up.
What is going on here? Their extra charge, caused my travel card to go over the limit. Guess what an additional $30 charge.
I simply want them to take accountabilty, return my funds and provide me a $30 statement credit for causing my card to go over the limit.
You can save a dollar by going with these guys, but the headache and fees are not worth the $25 savings. Try a trusted name, these guys have customer service issues and will not be around long at this rate. Very disappointed.
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