I issued a complaint to Delta regarding my skymiles account. After their response was not to my satisfaction they wrote back, "While we understand your disappointment with this decision, please
Respect this note as our final correspondence on the matter." It was only the second correspondance and there was little effort to resolve my issue. It would have cost them nothing to appease me. I travel every week on Delta and this is how they treat their frequent fliers? What a disappointment.
Since when is it respectful to tell a customer we don't want to hear from you anymore (and only after 2 e-mails)?
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