I saw a commerical on TV for Fast Brite Headlight Restoration Kit and then went to my computer for additional information. As in the TV ad it said the price was $10 plus $7.95 shipping & handling.
Then offered a second kit free and just pay an additional $7.95 shipping & handling.
The total charge should have been $25.90 but was charged $46.80 on my Visa.
Trying to call their customer service was useless. I searched the computer and found that the company, Plymouth Direct, was affiliated with Harriet Carter Gifts. Got the phone number of the company (215-361-5100) and found the names of 6 company officers.
I called the number and started asking for these individuals. I was told none were available. Then I told the operator I was scammed with my order and would file a complaint with the Pennsylvania Department of Consumer Affairs if they didn't cancel my order.
I was immediately connected to a supervisor, Joette Wagner. I explained my problem and she was fantastic, understood fully my problem and immediately gave me a cancellation #.
I would suggest anyone who purchased any product from Plymouth Direct with problems to
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