I brought my car tire kingdom store #26 on 02/01 around 9:30am the manager Floyd Woods give me price quote replace all 4 struts of 1,113.27 which i paid in full but Tire Kingdom only installed the left driver-side struts and not all 4 Floyd said they would replace, Floyd also installed additional parts 02/03 without informing before doing so and charged me another 482.27 when i picked my car. Floyd also enrolled me in a 114.99 1 yr wheel alignment program with out my knowledge, my 2008 es350 under warranty and i never pay for such services. Tire Kingdom billed me 41 hours labor to replace 2 struts that`s unheard Floyd charged me twice for some shop fee 35.00 once on 02/01 and again 02/03 after all that my car is still not fixed and in worst shape then when i brought to Tire Kingdom since the repair my car shakes when turning or braking, my dash board now has 4 warning lights that stay lit up, and there`s still more with-in the 3 days Tire kingdom had my car there was a chain and charm stolen from my center console when i asked Floyd about it of course me denied any knowledge and told me it must have been store #45 i called and spoke to a manager Greg who told me him and mechanic Steve were the only ones in the car and did not touch anything now not only did Floyd lie and over-charge me for parts and labor he also enrolled me programs with out telling me, Floyd billed again after the job was paid for in full when all this could have been avoided because the first day i drove to Tire Kingdom mechanics who first looked at my car told Floyd the car needed to go to a body shop, Floyd choose to install parts on a car with a bend frame knowing the car would not be fixed proper i`m sure this is not a Tire Kingdom practice this manager Floyd Woods is one of the most dishonest persons I've ever meet and is cancer to Tire Kingdom and should be forced to take some Customer Service classes.
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