Usacomplaints.com » Cars & Transport » Complaint / Review: Ford Motor Credit, Ford Motor Company - Forced repo. #647574

Complaint / Review
Ford Motor Credit, Ford Motor Company
Forced repo

This is why they don't need bail out money... interest plain and simple.

Well... 12 years later and another letter from a Lawyer taking me to court... This is because Ford Motor credit will knowingly violate their own rules and provisions to satisfy it's hunger of money.

In 1996, I went to a Ford Dealership (I needed to trade in my Ford Probe that I had for YEARS and loved) for a car with 4 doors. I was a family now... Upon getting to the dealership (Ford of Nashua in Nashua NH) I was told I could get a cheaper payment and have better options with a Red Carpet Lease. After an hour of deliberating this option with the salesman, I decided I had enough and said... Fine, Wrap it up.

I drove the 1996 Ford Taurus for just over 3 years when one day I got a phone call. "Mr. Stein, This is Ford Motor companies credit department. We would like to extend you to purchase the vehicle. Just go back to the dealership and they will make the arrangements."

The Next day, I went to BEST Ford (Used to be where Ford of Nashua was at the time in downtown Nashua NH) and went in to make said arrangements. I was told by the Finance Manager he couldn't help me becuase the car was never in his Inventory.

I went home and called Ford Motor Credit. The woman on the other end of the phone said. No Problem Sir. I will have a manager get back to you.

A week later, I got a phone call "Mr Stein... This is Jeff from Ford Motor Company" You have one of my vehicles and you need to either make an arrangement at the dealership or we are taking it back!"

I replied and mentioned my situation to him. He than stated "Stop Pulling my leg sir. Just get to the dealership in which you leased the vehicle and we will take care of it." I called Best Ford AGAIN and explained the situation... They said, Ford of Nashua is gone and dissolved, We have no idea how to deal with it. Call Ford Motor Credit."

This went on for about 6 weeks. Than one Saturday Morning. "Mr Stein... Jeff from Ford Motor Company. You need to take the Car back TODAY" Take it to your nearest Ford Dealership and turn over the keys.

Well, Since Ford wasn't helping me. I went to Best Ford (Whom was closed) so I called Jeff. After a myriad of menu's and transfers on a pay phone none the less. I got Jeff. "Mr Stein. Where is the Damn Car?" So now I am so done with the situation..."It's at the DAMN Best Ford Lot in Nashua NH but no one is here."

"Leave the keys in the drop box with a note with your name and number. I will be in touch!" And he hung up.

That Monday, I got a car from Ford Motor Credit. "Mr Stein?" I said yes?"This is Kelly from Ford Motor Credit. It seems you dropped off a car thsi weekend in Nashua NH is that correct?"

Yes, I replied... And I am glad your not Jeff.

She than tells me. "We believe the car may still be in your possesion as it is not on the lot. Please return the car immediatly before we take legal action."

"ARE YOU JOKING! I am going down there right now and I will point at it!" She hung up... So As I was firing off profanity in my kitchen putting my shoes on. I got a phone call. "Mr Stein. This is Ford Motor Company." I would like to tell you we received the car and we have located on the Lot in Nashua NH." I fired back... I would like you name, your the first person I have talked to that seems to know whats happening." Well Mr Stein. Due to the fact that you abandoned the car. We are filing it as a repossesion unless you can produce 1250 dollars for mileage."

NOW I am pissed. Are you kidding me!!! You demanded that I drop it off and in your contract and based on a phone call. I was supposed to have the option of purchasing the vehicle. That is all I want.

"Don't get hostile with me sir. I am doing what is outlined by Ford Motor Company!"

Here it is 12 years later. My Family were proud Ford Owners for over 40 years starting with my Grandfather. Up until this point, the first family car was always a Ford... Fairlanes, Mustangs, Crown Vics. Now... It has been a long time since a Ford was purchased and now... The threats as they have every three years begin again. I have gone to court and had it thrown out 2 times. But Ford Motor Company keeps putting it back in play. This time might stick... Who knows. As long as No one in my family. 45 drivers and counting don't buy a Ford Product. I will be happy. I even sent a letter to Jacque Nasser at one point and explained my case. Ford Motor family didn't care to even lick a stamp with a pound sand letter. Just nothing...

Remember, when you go to buy a Ford and you see the Red Carpet Lease Brochure or the Finance papers... Your just another number... You will NOT be heard and you will NOT be supported.

I now own a Toyota... And I am just fine with it. Thank you Ford Motor Company for showing me that import is the true way to go. They seem to care more than our brothers in America.

I would LOVE to hear from someone at Ford Motor company that can explain why they would ever tie a car to a dealer and not themselves.


Offender: Ford Motor Credit, Ford Motor Company

Country: USA   State: New Hampshire   City: Nashua

Category: Cars & Transport

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