Complaint / Review
Metrolina Autohaus
Scam & fraudulent business practice

I was looking for the car of my dreams on Craigslist. It was a 2002 Cadillac Escalade listed by Metrolina Autohaus. I applied online and was approved. I was contacted iniatially by Patrick the Finance Manager whom gave me more details regarding the truck. He told me that I needed to put $3000 down but I only had $1000. The following week I received another call from the General Manager, Dame informing me that I could layway the Cadillac Escallade. So on 9/25 I gave Dame $500 towards my $3000 down payment. He gave me a receipt. So over the next 4 months I continued to give him money totaling $1,300.
On Jan 29 I called Metrolina Autohaus twice to inform Dame that I was coming to pick up my truck. Dame did not return my calls so I went up there and was informed by Tammara that he was not in the office, but she called him up on the phone and I spoke to him. He told me that my truck was in storage and he was out of town but would return on Monday and I could pick up the truck then.

I was unable to go pick the truck up on Monday so on Tuesday, 2/1 I called the office and left a message for Dame to call me back. He didn't call back so on 2/2 I called the office again and I spoke the Dame. He informed me that my car was being serviced but I would need to fill out another application and give him updated check stubbs. So I gave him my fax # but never received the application, so on 2/3 I went to Metrolina Autohaus. James another car salesman informed me that Dame was not going to be in the office for 2 weeks, but he would find out what was going on and call me on 2/4.

On 2/4 I called James and he told me that I could come and pick up my money on Sat. 2/5.

I was not satisfied with just getting my money back, because I am a single mother and I need a car. I have sacrificed this $1300 and I have been treated unfairly and this company has taken advantage of me. I want justice! The law is supposed to protect consumers from companies like this that use fraudulent, deceptive, and misleading tactics when conducting business. This is unfair!!!