I recently had a problem with a pep boys store in downey. I have a 2001 honda accord. On my way to work i had a flat i went to pep boys and had it replaced.
The next day my car drove different so i decided to buy another tire for the other side so they would be the same. This made my vehicle very uncontrollable with the slightest wind.
So i called and spoke to a manager who asked me to come in. One tech. Looked at the tires and commented that they were not the right size for my car. Me being a women feel that i should not have to know sizes of tires i put my trust in the professional.
Ok. Then the manager and another tech came over and he said the tires were defective.
So since i had bridgestone tires on my car originally i decided to just pay extra and buy two bridgestones. But pep boys does not have them in the stores so they special ordered them but in the mean time replaced the two "defective tires" with two temporary tires.
I paid for the two on order plus a 53.00 s&h charge. The next day my bridgestone tires arrive so i take my car down after work which i had already set up the time with the manager at 8:15 P.M. Which was 45 minutes before closing. They changed the tires, and i went home.
The next morning on my way to work while on the freeway 13 miles driven on the new tires i felt uneasy about my tires. Little history 6 years prior i had new tires put on, not by pep boys and was driving to san diego and when i got there a friend noticed i had only 1 lug nut holding a tire.
So i proceeded to get over so i could exit the freeway and check my lug nuts and as i was on the off ramp suddenly my car dropped on the right front side i couldn't grip the wheel nor apply my brakes and smoke, sparks and rubber were flying up, fortunately for me nobody was beside me in the other 2 lanes my car finally came to a stop.
I called aaa they came and put a temp. On my car and directed me to the westminister store. Long story short they gave me a temp. I called the manager at the downey store, i might add that played back and forth with an assistant manager at first as to who handles these matters, where i told him that i was taking my vehicle to honda nothing personal, because at this point they had me thinking it was a tire defect,
I informed the manager that i would need a rental car because i work 66 miles from my work both ways and that i was willing to pay for the repairs and rental up front and he informed me that i would be fully refunded with in 7 to 10 working days.
Well working for a law firm i had attorneys informing me to have the tire looked at to be sure what the cause was. So i took the tire to 2 different pep boys and honda and an expert that we work with all came to the same conclusion installation negligence.
The guys at pep boys not knowing that a pep boys had been the ones to install the tires said clearly without a doubt, and i would never go back to this place any more for even window cleaner.
So clammily i presented this to the manager at pep boys and at that point after all the work was completed nothing extra 2 tires and a rim and alignment, he tells me he needs the tire in order to process my claim. I explained to him that i will give him the tire without any questions after i am paid.
After he went back on his word trying to say he never agreed to that i stopped all conversation with him and wrote a letter to the district manager, corporate, and to that manager, oh this was after he informed me out of the blue that it was up to him if i got paid or not, i simply decided he was not to best source to address my attention to.
It has now been 2 weeks and i received a package from bridgestone tires re: my claim against them. I have only one claim and that is with pep boys. So the manager who commented on how pep boys are willing to listen and make things right just be calm you are so wrong.
I could not have been any calmer or understanding and they clearly messed up. I never once threatened them said anything bad about the workers even though the negligence could have very well caused me my life at 29 just because a group of guys wanted to get off work on time.
I never asked for anything other then what it cost to fix my car. Trust me it will cost them a lot more in the long run if they don't start handling these problems better.
I do agree that most are possibly just people who are pist because they paid more then the felt they should or more then they were told. But there are some like mine that simply wants only the money i had to put out and was promised to have with in 7 to 10 business days.
Plus the 4 tires that i paid for that were defective i still have in my trunk and have never been refunded for those i was told to bring them in when theycheck came in and he would then refund me my money and deduct it from the total charges of the repairs. Please tell me what?
So in other words and i repeated this to the manager again and again, you plan on taking out the amount you owe me for the pairs the amount that you owe me for the 4 defective tires? He said well of course. So my question is what are they paying for it actually comes out to me paying them more. If that is not scandalist then i don't know what is. Be fair be honest and if you are wrong then make it right.
Thank you
Rachelle
downey, California
U.S.A.
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