Complaint / review / scam report
Monro Muffler Brake & Service
Called an AHOLE by the Manager - Reimbursment of broken part

Complaint / review text:
I took a cat-back exhaust system to them to get installed because I couldn't get 3 bolts out. They put a torch to them and hammered the bolts out causing my 1st o2 sensor to break. They sent me away with a check engine light and said it was because of the new exhaust. I later found out the o2 sensor couldn't measure anything from the exhaust and the cat-back wouldn't cause a check engine light. I contacted the corporate office and they told me to go to the shop to "work something out". I did that and the agreement we came to after being rudely talked to was that I would pay for half of the new o2 sensor and half the labor for them to install it. They were to pay the other half. A week later my part arrived and I took the receipt back to them. The same manager that was there the first time was there when I went to get reimbursed. I asked if he remembered me he said yes. I explained how I bought the part for $101.56 and just wanted half paid back to me. He said they weren't going to do that because they were going to buy the part. This was never discussed with me. I'm sure they would have got it cheap and charged me a good sum more for it in turn making more money off of me for something they broke and I shouldn't have to pay for to begin with. Anyway, I started to say how this has been a week long ordeal and he said he was gonna deal with me and his boss would be there soon. I started to say all I want is $50 and I'll be on my way. He cut me off and said "get the hell out of my store you ahole". I kinda laughed to myself in disbelief and asked his name. He said my name is Dave and I'm the manager. He threw his card at me and as I walked out he called me a jagoff. All this was done in the main waiting room while other customers were sitting there! I called corporate again and they said he would be written up. They basically blamed me and said I shouldn't have gone back to that store to get reimbursed. I received a check for half of the cost of the part a week later. At no point was I apologized to about anything. This was the absolute worst customer service that could be imagined from store management to the district manager all the way to their corporate office employees.

Contact information:
Author: Contact with Author

Offender: Monro Muffler Brake & Service

Country: USA   State: All USA

Category: Cars & Transport


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