My wife noticed that her brakes were beginning to squeal. We live in the mountains outside of Denver and do some very treacherous driving to and from work each day. We called just brakes and set up an appointment. After reviewing the car, they quoted us $887.00 to replace the brake pads, roters and callipers. We said no because we thought the estimate was outrageous. We did ask them to just put on the brake pads for around $100 which they did.
The next day my wife called me and said the car sounded horrible and was scraping. We immediately called the Mitsubishi dealership where we bought the car and asked them to look at the brakes. Later that day, after dropping it off at the dealership, they called and said, "Did you know your brake pads were put on backwards? You've been grinding metal to metal." We asked them to repair the work and they did. The entire cost, including new roters, was $337. A far cry from the nearly $900 we were quoted by Just Brakes. We asked the dealership to put it in writing that the brakes were installed backwards and they did.
We took the car back to "Just Brakes" and, of course, they claimed they "certainly didn't do it on purpose." Come on guys, you only do one thing — BRAKES. They gave us a Customer Service 800 number and said they could not refund our money at that site. It had to go through their Customer Service. Obviously, the scam is that when people refuse to pay their outrageous prices, they put the brakes on incorrectly, hoping you'll come back in and agree to the deal. They didn't expect us to take it elsewhere.
Consumers beware! Had we not immediately gotten the car to someone reputable, we could have been injured. We are planning to sue this company. As of yet, we cannot get through on their Customer Service 800 line.
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