We sadly have 2 loans with Santander. 1 was from Triad another from CitiFinancial. Their Customer Support repetitions are rude, unpleasant, violent and that I haven't named twice and obtained the exact same solution. Actually on the plan.
PS this is actually the kicker towards the tale in the event that you choose to suspend into the finish. (It's Really A lengthy one-but worth it) After I visited create the cash g cost, the ladies behind the table stated "Santander? I dislike those individuals! I'm sorry for you." to that the woman behind me online stated "Santander? That organization is just a laugh! I never could possibly get a right solution from those individuals. Plus they are so rude." This humorous discussion about how exactly their reputations preceeds them continued for 20 minutes. But i digress, listed here is my tale.
Here are a few of the BS lies I've been informed by the corporation.
1. They're prohibited to provide out or deliver you-your new Acct amount. You've to contact and make funds. —3 calls later, I then found out this really is false and illegitimate. I will have my acocunt amount.
2. There's room to pay for the consideration, you've to contact and create the cost. —Lately discovered this really is just-so the repetition could possibly get credit and obtain their fee. 2 weeks later I then found out that yes. You are able to proceed and deliver your cost via cash gram at WalMart. We'd billpay with CitiFinancial. Today, apparantly they don't consider money or inspections Moneygram may be the only method to spend. (what?!) 7 days ago I then found out this can also be a rest. They stop your capability to spend with check or bank card which means you need to contact and provide the repetitions credit. After contacting back, the repetition stated, we do take moneygram lengthy history small, we spend with money gram. Does all of this not seem like it's making sense? We stay it also it does not seem sensible to us both.
3. Even although you are paid-up, Santander has got the to take your vehicle if Administration considers fit. —Significantly? How can that function?
4. I have named 6 occasions for that same issue.
TUES -CF and that I had an arangement for medical conditions that I've. I named Santander and questioned when they did aswell. I had been treated like crap. The repetition talked right down to me, over me, place me on-hold after which stated yes we've a course. I'll email you the info. Press. Ummmm did you simply hang-up on me-too?
THURS - 2 nights later I called back again to declare I'dnot found the data. He claims we-don't possess a plan like this. I actually donot understand who told you that. Ps your debt 1058 in your consideration. WHAT? They did not recognize something from CF without caution and billed me a few months and late fees. Okay so today what? The repetition was therefore belligerent I eventually needed to state Allow me get my spouse and you will keep in touch with him the manner in which you are speaking with me... And he attempted to. My husband made plans with him... After which the calls started.
SUNLIGHT There's this Psycho repetition, Ms. Freeman named 10 times each day, remaining threatening communications. I named the organization, talked to a different individual. He was excellent and useful. He explained disregard the calls, they've to contact before cost is satisfied. After I questioned why all of the mis data he explained that there have been some CF repetitions dealing with them-and they're still changing to new plan. Iverified that I'd be creating a 525 cost at the conclusion of the week. He explained, your cost is 307 on Fri. I stated are you confident? I thought it had been 525. He confirmed that it had been 307 and went me through all the funds with times and quantities. Ok. Perhaps i got it wrong. Published it down alongside your partneris data.
TUES EVE (seven days from when this began) My spouse is available in work and claims 'you have to hear this.' Ms. Freeman keeps calling. Departing intense msgs about the home telephone and also the cell. Method beyond the 'this really is an immediate issue' Hurt, I call-back. I obtain a fantastic lady called Ms. Jordan. I'm fuming in the msgs we only got. That I began to obtain a small upset about the telephone. I mentioned making these types of communications were improper and uncalledfor. We're in conversation, not covering from you folks. She stated "whether you're each day late or perhaps a year overdue, noone has got the to keep in touch with you this way." She's exactly what a repetition must be. She actually offered mean 800-number to contact to document a criticism against Ms psycho repetition. It might have now been rhetoric however it settled me along and created me feel much better. We spoke for around one hour. She solved all the mis data I'd been provided. She stated that what I really owed was 370 not 307 or 525. (geesh, this is actually the next quantity if you should be keeping score athome however it will not be the final!) I specifically asked her when the vehicle had been reclaimed. She said no. This is exactly why you're producing these preparations. If it was not fufilled by November 19 they might deliver somebody next.
FRI 8 AM —Visit create the cost to fufill my responsibility Friday 8 am. Site won't consider my check or my money quantity. Contact immediately. Telephone wont consider both. Got a repetition about the point who explained the site and also the telephone doesn't identify inspections or bank cards from particular banks (I've Wachovia. Not exactally a mother and place lender). She stated the only path I really could spend was thru moneygram. I informed her, I really couldnot make it happen nowadays before it shut. I'll proceed each morning which may be Sunday. The repetition offered me all of the data and stated it'd be good. I expected her why I'd so much difficulty all week. Her reaction was I actually donot understand. Try phoning back... Annnnyway...
LAY, 9 am. Money gram location starts at 10. Preparing to move. Ms. Freeman calls. Again. This is actually the phone that almost gave me a nervous breakdown. I don't possess a mood. After employed in the client service-industry for such a long time, understanding the things they proceed thru, i neeeever free my cool having a repetition. Never! MS. Freeman was so confrontational. I'm like I had been bullied, lied to, harassed, insulted, disrespected and broken. Easily had a repetition keep in touch with a person such as this, they'd have now been dismissed! (PS. Both my spouse and that I have more than 8 decades CS MGMT encounter) From The finish, I've never screamed so loud, I had been trembling. The moneygram location is five minutes from my home, I had been so mad, I went around for an hour or so since I had been trembling so poor and thus furious I'd no idea where I had been heading. Without all of the gory facts (it had been an extended discussion. Some tips about what occurred in an overview.
The tone of the discussion was intense to express minimal. I informed her that I'd previously created the preparations and was on the road to help make the 370 cost. She stated "370? That isn't adequate and just how do I understand you're heading. You lied about creating a cost yesterday." um pardon me? I mentioned I talked to somebody recently and also have experienced conversation all week. I've previously created these arrangements. Oh, and he or she informs me that I composed the 370 quantity I really owe 1400 today.'and so I wish you're choosing that inside your pocket.' and that is when it started. I'm today annoyed upset along with other issues and so Iam just starting to get loud. I mentioned that is bull sh*t. I currently talked to Ms. Jordan this is exactly what we organized. The entire period her saying mmhmm, yes, mmhm as in yeah right. She reduce me down began strongly speaking over me again. She stated " Ma'am these discussions are documented and so I recommend you inform the reality." as she's speaking over me and bullying me. Not allowing me talk. Today I'm within the how dare you part of the discussion which direct me into 'I'm so tired of your organization. I never obtain a right solution, each time it's another account diverse quantity. I can not go anymore! (ps today I am crying furious holes) Ispoke to 6 individuals this week and...'"you didn't. You simply talked to 2 people I view it the following." No used to donot! I mentioned I've the title and data of everybody I talked to "."no-you just talked To Some and W." I stated that isn't correct. I talked to somebody only recently and ms. Soandso may be the individual who explained I just owe 370!" "I don't understand why they'd let you know that. Should younot spend 1400 nowadays, your vehicle is likely to be towed this morning" "What?! I particularly requested they stated not until noverber 19 (PS This all occurred 10/30)
Easily did not stick to the agreement and also the contract hadnot actually occurred nonetheless!" She stated ma'am they've been looking for you going back month plus they are on the way at this time." (in hindsight, I actually donot think this. They'd took the vehicle at that time) I eventually stated I've had enough! I'm done and hungup. She named straight back, talked to my spouse and stated I'd no to hang-up on her behalf! Are u kidding? My spouse, likewise a former customer support MGR, requested to talk to her boss. She stated she did not have one since she's a (weight of garbage. Everybody operates on the group. The Supervisors don't create these kinds of calls. AND there's usually somebody managing escalations) He informed her 'I've been about the different finish the entire period, you're usetting my spouse. I actually donot understand why your organization can't maintain their account directly." Then she told my spouse exactly how we want to get free from spending which I'm creating tales... That is after I quit.
If we were covering in the organization good, but we'd experienced continuous contact.
Why could I've dismissed her? 1. For harassment. That you don't contact clients liars and abuse them, 2. You're designed to calm the client along and solve problems not egg them onto the purpose of escallation, 3 & most crucial she'd been shouting and berating me the entire period. That you don't shout in a client and egg them on regardless of what. They utilize shock techniques to obtain one to spend with whoever is asking since the pay is such garbage for them-and they require the breaks to obtain their fee. That's unfortunate.
Need more?
Also provide a Nissan with one of these jokers whose mortgage was purchased from triad. This past year, Dec cost was designed to triad and was delivered since unknowingly to us, triad was purchased by Santander. We named Santander, the rep stated that they'd renounce Dec cost due to the distress also it wasn't our problem (discovered later it had been a triad repetition. Must have recognized, these were good) Last month I contact to obtain the payment data for that vehicle. The repetition claims we don't have any data of the Nissan mortgage for you personally. Really? Listed here is my account number. Was previously a triad mortgage? She explained in case your mortgage is by using triad you then have to contact them. That is santander. Yes. Your comapany purchased triad out-last year. I simply require the payment data.' 'I really donot visit a nissan mortgage merely a jeep.' can there be another person I will speak with. Like your boss" "she mentioned store on. Came back and explained that they do not have info for triad loans I have to discover the last quantity for triad and contact them back' ok completed with that. This week, I get my statement and there's a 120 late charge. WTF is that this? We've been promptly each month. Contact and obtain a repetition who did not lookup my take into account the very first 10 moments we were about the telephone. Then she stated, oh-there was a missed cost in December last year. That is exactly what the late charge was for' 10 per month for the final year! I told her which was when triad required around we'd that month waived. You can observe how each month the cost is just a week early. Why have you been informing me today?" 30-minute telephone call to obtain the 120 waived. She stated, I Will notice what i may do, call-back in 2 times. (I've noticed that tune before.interpretation: I actually donot understand what to do this I'll simply pacify you by having an answer) Properly they beat me to it. Tonight, I acquired a phone from the glynesha who stated "your consideration is overdue 452 how have you been likely to spend this nowadays?' I mentioned I am not, I currently created preparations recently with Joyce to pay for that on Friday. After which the violence began. Except right now I'm employed to it. She said you realize your debt this cash' i mentioned. Yes and that I can pay on mon which is really a complete week before my deadline. But this cash cannont be overlooked you're blah blha blah..."yes I understand. As well as the arrangemnet has been designed for mon." " (huff) nicely that is clearly a complete weekend before you spend you have to spend today." I stated" I currently created the arrangements and that I am likely to stay with them." "Well there's cost info on your acount. It's best should you create the cost agreement with me." I stated "no I actually donot feel confident with that." (huff) THEN WHEN have you been likely to create these preparations, huh? It's currently overdue? HOW have you been likely to do that." I stated exactly the same method we get it done each month, through billpay. Besides, my spouse protects this consideration. I actually donot understand much about this" She again recommended my cost account data and was just starting to egg me onto spend TODAY! I totally interuppted her before I got annoyed and stated "SEARCH! Some tips about what will occur. My spouse protects the statement. I don't have authorization to approve fee plans with this acocunt and neither would you. I'm not permitting any funds nowadays is the fact that obvious?' " (huff) good. Possess a good da...)" and he or she put up.
Thanks for hearing.
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