This was forwarded to BBB and Consumer Affairs, and they've yet to respond. So, now I'm posting it here.
On August 25th I contacted this company to replace my transmission and radiator. On 9/9, my vehicle's engine was destroyed and my driveway had been ruin by coils from the vehicle begin cut & drilled. The transmission work to my surprise was performed in my driveway; there is no way possible a transmission can be removed and replaced in a driveway; but I had already paid my money. I had no choice but; to accept this situation. The mechanic did not have the proper tools or the proper setting. The forcing, pulling, drilling and hammering on the engine parts caused considerable damage to my vehicle. There were pieces of metal all over the engine from forcing the transmission to come out and go in place. After the 2nd day (9/ 8); I asked if there were any problems, and if my vehicle was ok. I was informed everything is going great. On 9/9/10; I was informed my vehicle was ready and the driveway was going to be repaired. I started my vehicle and notice; it was making a loud noise and vibrating. The owner refused to correct the mistakes; on 9/10/10; I had my vehicle towed to an ASE mechanic, and repairs were corrected (cost $728.00). The ASE Mechanic has noted the repairs were caused from the forcing of the transmission into the vehicle, the hoses, coils and bolts were cut / drilled and left off, the fuel coils were cut; which is why the neighborhood spells like gasoline. The work from EmerTech was never completed; I still have a brand new radiator in my garage, I paid EmerTech in full for the Radiator and antifreeze coolant. The driveway has transmission fluid, oil, gasoline and antifreeze embedded into the concrete. Due to EmerTechs negligence; I am requesting reimbursement for my vehicle repair cost ($728.00), my driveway repair cost, a refund for the radiator & antifreeze that I paid for in - advance (144.00). I am willing to return the radiator to EmerTech upon request.
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