This was our first and LAST time buying a car from this dealer chain - let me give you some background - a huge hail storm totalled one of our cars - we opted to go look at a Tiburon they had listed online. I must tell you the only good part to this entire deal - was our salesman Rick Dunn, he was helpful, straight with us, informative and reallly made it enjoyable up to the point that we had to go to the finance department. Our first finance guy was Tim, who was not only rude, but also turned out to be incredibly incompetent. My husband has great credit, we could have gone anywhere to get a car - much to my dismay - we loved this particular car - this turned out to be our downfall. We actually walked out after Tim insulted my husband - then got called back by Rick who agreed to knock off almost another $1,000.00 from the asking price if we would come back and finish the deal. Again - much love to Rick, but we should have gone with our gut feeling. We finished the deal with another finance guy, took the car.in our first negotiations, they promised to fix an issue with an indicator light and order us 2 key fobs for the locks and alarm. When it was time to get the key fobs - they swore they only promised 1 and later had to recant due to them writing it in the contract. This dealership is about 35 miles from our house, numerous times we've had to go back to resign paperwork they "messed up" or didn't get signed by us. On one occassion they were going to bring the paperwork to our home to sign - they never showed up - we waited here all evening and not so much as a call to let us know they weren't coming. Tim had us sign the wrong date to the check for the down payment, we were on vacation out of state when he called to let us know, we advised him that there was nothing we could do until we came back. Then we started getting numerous calls about the check, finally I let them take the payment via my debit card with the promise that they were mailing the check back to me - I never received that check - payment via my card came out immediately - then they processed the check as well - this caused NSF fees, then got kicked back. The finance manager promised he would make sure that check didn't go through and pay us the NSF charges and send the check. Now the check has gone through again and cleared. We have no resolve on this, we call and get told that they will handle it - but then never call back. I called to get contact info for the general manager, because at this point - I hate the car, I hate the dealership and I honestly believe they are all incompetent - Leslie at the phones strong arms me so as not to give out the info to contact the GM, even going as far as to tell me that he has no email address or phone number to contact him at - lucky for me - my tech savvy husband was able to find that email address that doesn't exsist.
To any and all considering buying from this dealership and chain - buyer beware. Those with good credit - there are plenty of other dealerships around - those with bad credit - you'd be better off going to Drivetime - and we all know what crooks they are!!
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