On June 9, I purchased a 2006 Hyundai Santa Fe from AutoMax in Del City.
I was supposed to get another color and was told by the sales person that I would and could drive the brown' one until the other one came in [it was supposed to come from another dealership or from Kansas week 10 days] As we were wrapping up the sale, I asked the Finance Manager what I would need to do when my' car actually came in. He informed me that I would not be getting another vehicle but would only get the one I had just signed for. I told him that I thought Oklahoma had a law of 3 days to return major purchases he said there was NO SUCH LAW [because this was NOT the car I wanted but had already signed for.
After the weekend, I think on June 13, I tried to contact Hyundai but their office had closed for the day. I wrote a letter and sent it by Fax to the General Sales Manager and immediately got a call back from the Finance Manager. I asked why he was calling me back when I had sent correspondence to the General Manager. He said that the GM told him to call me back. I told him I didn't want to discuss it with him because we had already discussed that this was NOT the car that I wanted. I told him that I found old French fries under the seat, a dry cleaning receipt from 5 months ago, a pair of sunglasses in the glove box and that most importantly the car had over 4317 miles on it. He said they discounted the car as a demo' and I said that I was never told that and that it was not on the paperwork anywhere that I could find. No resolution with him.
When the Lender called to verify information I told her the same story about the car and she said that she and her husband had just been through a similar situation and that she was just beginning to accept the car. She also agreed that this was not good customer service by AutoMax.
I researched pricing and believe that the car was not discounted in anyway as a demo the only discount was the rebate' of $3000 that was advertised. This is validated by the paperwork issued on the vehicle.
I then emailed Hyundai Customer Service [it was after office hours].
I waited over the weekend and got no response Monday-Tuesday so I called Hyundai Customer Service the young lady said email went to another place and that I would just have to wait. Now several more days later I called back because I still had not heard from the email. The gentleman was helpful, I explained, and he said that sadly there was nothing that I could do because I had signed for that car. He said my best chance was the Oklahoma Attorney General's Office so I called and left my name and contact information to start a process of resolution.
After that I called the dealership and asked for the General Manager I wanted to confirm that he had told the Finance Manager to call me back and to confirm that his method of operation was not to contact the customer personally. He explained that he gets lots of email and may' have asked the Finance Manager to call me but that ALL faxes went directly to the Finance Manager so it could be that the Finance Manager chose to call me and not give the fax to him.
I told him the problems with the car and that I had just discovered that the cigarette lighter, powerport, and passenger-side door handle did not work properly and that the dash and eyeglass holder have damage. He asked if the lender had called to interview me yet. I said yes and he said it was now too late to give me another car. [Had he talked to me when I FAXED him it would not have been too late because I had not yet spoken with or been interviewed by the lender].
I am now to take the car to the General Manager tomorrow morning so that he can have the repairs made but SOME OF THESE THINGS CANNOT BE REPAIRED.
All I wanted was a NEW 2006 Dark Green Hyundai Santa Fe. I got a used, damaged brown one that wasn't even cleaned before they gave it to me.
Contact hyundai motor america 800 633 5151 consumer affairs
Contact your attorney general's consumer protection office
Unless they actually get the complaints they will not realize the number of times this is happening.
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