Dallas Hyundai akaSouthwest Hyundai<p class="MsoNormal">39550 LBJ S
<p class="MsoNormal">Dallas, TX 75232<p class="MsoNormal">Attn: Christian Folmer, Katherlin Suitt<p class="MsoNormal"><p class="MsoNormal">Christian,<p class="MsoNormal"><p class="MsoNormal">When I came down to the dealership to look at the car onApril 16th, you told me the car was in great condition, that theAC needed a little Freon as it was not ice cold, but never the less stayedcold. I noticed a shiver in the front end when you braked and told me that allit needed were brake pads but that your mechanics were not certified in Saturnautos. When we worked on the price, you knocked a couple of hundred dollars offso that I could use that for fixing the pads. I also noticed that an EngineLight was on.<p class="MsoNormal"><p class="MsoNormal">I explained to you that the money toward the purchase pricewas all the money that I had available since I am unemployed. I specificallytold you that I had no money to fix any issues and that I needed a roadworthyautomobile that had no issues. You guaranteed me that you knew of no issueswith the truck. I asked you rather jokingly, Youre not lying to me now, areyou? You said, No, buddy.<p class="MsoNormal"><p class="MsoNormal">I checked out the funds, figured that it would cost 4k withTTL and said that I would like to know that the truck were roadworthy and askedhim to have his mechanics inspect it and put a new Texas Inspection sticker onit after it passed. We also agreed to make sure that whatever was causing theengine light to come on be fixed.<p class="MsoNormal"><p class="MsoNormal">We agreed, and I came back the next morning, April 17th, a Saturday to sign the agreement and take the car home. I asked you and thesalesperson Katherine if the truck was in good mechanical condition. Katherinesaid she didnt know of any issues and you told me that Its in really goodshape buddy. You shouldnt have any issues. The Engine light was off at thattime.<p class="MsoNormal"><p class="MsoNormal">On Monday morning, April 19th I took the vehicle up toGoodyear in Carrollton, Carrollton Tire and Battery. Thats where I was absolutely blown away by thelaundry list of mechanical issues with the truck.<p class="MsoNormal"><p class="MsoNormal">The brake pad issue turned out to be the only thing that wasremotely close to being answered correctly However it wasnt the brake pads, both front wheel rotors were warped and I had to fix that issue which I didpaying $164 out of pocket.<p class="MsoNormal"><p class="MsoNormal">Goodyear put the truck up on the rack to show me some of theissues which were extremely obvious. The AC unit had been repeatedly filledwith Freon and was leaking all over the place. The compressor was completelyshot, over $900 to fix.<p class="MsoNormal"><p class="MsoNormal">Next, the mechanic reached his hand up to grab the rack partof the rack and pinion and commenced to shake it violently.in a normal carthis should not happen. Right now the rack and pinion here are about to fallright off the front of the car. When you apply the brakes hard going over 30, you can feel the shift in the front end, not the normal braking feeling. The mechanic said it was so bad that Ishould be very scared that the whole assembly could come loose renderingsteering impossible.<p class="MsoNormal"><p class="MsoNormal">The shifting of the rack and pinion has caused theintermediate shaft to also need replacing. There will almost certainly be otherissues caused by the lack of mechanical inspection.<p class="MsoNormal"><p class="MsoNormal">The car also needs the drums replaced on the rear wheels andfour wheel alignment along with the key cylinder assembly so the ignition keydoesnt break off in the ignition.<p class="MsoNormal"><p class="MsoNormal">I called you immediately on April 17th andconfronted you with all these items and you expressed surprise and said youdidnt know about any of them. Needless to say I told you I didnt believe you. I said I would fax the list of items Goodyear had printed out over to you and Idid on the 17th. You told me Dont worry about it buddy, well makeit right. Well work out something, maybe some super heavy discounts. I didntagree to anything, but waited for your response.<p class="MsoNormal"><p class="MsoNormal">Over the next few days I left several messages. On Friday Ifinally told them I would wait on the phone until you came on. Once you were onthe phone you told me that you indeed got my fax on Monday and your servicemanager was working on a list and would have it to me by Monday, April 26th. As of todays date, May 4th, I have yet to hear anything from Southwest Hyundai.<p class="MsoNormal"><p class="MsoNormal">Since we have talked last, more issues have come up. Theengine light has come back which Goodyear tells me indicates that a possibilityexists that the battery was disconnected which will cut the Engine light offfor a couple of hundred miles are so, but doing so does not address whateverissue was going on.<p class="MsoNormal"><p class="MsoNormal">Also, there is a severe oil leak. Ive now had the truck fortwo weeks and have had to add 3 quarts of oil.<p class="MsoNormal"><p class="MsoNormal">Also, the truck has been coughing when you press on theaccelerator at all sorts of time, feels like a vacuum hose is being connectedand disconnected on and off but may be an indicator of major engine issues.<p class="MsoNormal"><p class="MsoNormal">Christian, if there were one issue, that would be something, but this list of items leads a person to think of the possibility that the carwas sold in full knowledge of both the safety issues and other problems.<p class="MsoNormal"><p class="MsoNormal">I do not think you canpossibly make this truck work correctly. There are too many issues at to high acost. I either want my money refunded in full or want a replacement car with awholesale value of what I paid for this car. You have cost me a lot of moneyand time. I feel like a bought a car with, as they said in the old days, sawdust in the transmission so I would drive it off the lot.<p class="MsoNormal"><p class="MsoNormal">If you were a tote the note lot, I might expect this, butnot from a major car dealership.
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