"Regina"
New Way Moving Services Inc. Page 1 of 4
1400 NE Miami gardens drive Miami FL 33179
Toll Free: 866-562-2051 South East Coast: 954-780-3765 North East Coast: 201-471-0711 Mid West: 330-247-0662 773-915-2350 West Coast: 323-206-3378 Dispatcher / Customer service: 954-653-8668 Fax: 954-323-2490
RE: Cancellation Quote 505291
Regina,
Please be advised that this document falls within the 72 hour cancellation notice that is required and in contract with your company guidelines. Further, we understand that there are two transactions that are necessary to complete this transmission. There will be a $20.00 charge for cancellation within the 72 hour timeline due to "merchant processing fees." Second, our deposit for $250.00 will be refunded back to our credit card, Due to the verbiage of your cancellation policies, the assumption can be that out of the $250.00 deposit to be refunded, the $20.00 processing fee will be subtracted from the total amount refunded. We expect a refund within a reasonable amount of time (24 hours). If you find that you cannot meet our expectations where the refund is concerned please send that in writing as well as your intentions and we will take necessary steps to implement change.
If you have any questions or concerns feel free to correspond with me in writing as well. We wish to expedite this issue as quickly as possible. Please let your supervisor Rachael know as well about our decision. After she carted me over to your voice mail, I knew the contract that we shared in common was aiming toward a void status. She was very instrumental in helping us make our decision.
My email address for correspondence and confirmation is:
My address for legal correspondence o
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