The Sales person Curly made several promises which he never even communicated to the manager in Texas. He promised the work would be complete in 3 days. It took three weeks. He promised to give me a "better deal" because I am a military member perparing for deployment to Afghanistan.
I asked them to check my vehicles transmission by doing a diagnostic test and tell me what the total price would be. The contract price was $1297. They raised the price to $2500.00 after the diagnostics were done by the shop. They told me the price changed because I had "extensive hard-part damage. They were unaware that I had already spoken with the shop manager at Trans-Master (the maintenance shop that agreed to do the work) and had been informed that I had only "minor hard-part damage and that the parts would not cost much. At that time I knew they were trying to overcharge me for the service.
When I was told they wanted $2500 for the service I explained that $2500 was not the agreed upon price and that I did not have that kind of cash and that I wanted to find a shop myself to get the work done. They then informed me that they had already charged me almost 1,000 dollars and that they had sent sales slips to me by email. I told them I did not authorize the charges and that I was not going to sign them. I explained that I wanted my money back.
I was then told that I needed to sign a cancellation document and pay a cancellation fee of $895. I told them that I would not sign that document. I called the customer service dept at Green-Dot to dispute the charges.
I did not give written, nor verbal authorization for them to charge my credit card. I put the card number on the contract because they said they needed to charge me $17.00 as an administrative processing fee. That is the only charge I authorized.
They have been devicive, decietful, rude and unprofessional to the point of name calling and saying that I was living in "La La Land" for thinking they would reverse the transactions.
I asked the shop to do the job for me and the shop Trans-Master in Buffalo NY agreed to to the job for $1400.
Nationwide transmissions/24 hr transmissions/coast to coast transmissions has tried to scam me. And they have not been authorized to charge my card. I was not told about several charges that they made. One transaction on 10/09/07 in the amount of $180.00 I was not made aware of until I spoke to my credit card representative who informed me of it. I requested that the charges be reversed and I want to be refunded the full amounts minus the administrative processing fee of $17.00
I have notified the credit card company and I am seeking chargebacks.
Please go to a shop yourself, save on the price, save yourself headache and pain in the pocket.
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