My automobile was repossessed because they said that it did not have insurance on it. The funny thing is whatever holding lot the car maybe be sitting at has my current insurance documents inside the glove compartment. They've put me through hell for the past 3 days and I've been floating around with no answer. I've called the lot and they had no clue and was told to contact their finance department. I called their finance department and also didn't get an answer. The customer service for both the car lot and the finance department is poor. I wasn't being treated like a customer and it seems like they didn't care. When I asked to speak to a manager and for her name I was hung up on when I wasn't even finished talking. So I called the finance department again and was told to go to the lot to get more answers. That's exactly what I did and when I got there it was the same old thing. The manager at the lot said that it was not her fault that I didn't have my current insurance documents on file. I told her it's her job to keep all her customer records updated. For this they assumed I did not have insurance. They did not once asked me to have my insurance company fax them proof of insurance instead they said in order for me to get the car back I would have to pay the full amount of payoff on the vehicle. I believe I am a victim of wrong doing. They did not verify if I had insurance or not and did not notify me that they would tow my car away. I'm very frustrated, angry, upset and more importantly mentally exhausted from the way I've been treated. I've been a loyal customer who's never been late on any payments and they've just lost a customer in me. I'm in the process of contacting a civil litigations attorney to help me sort out this matter. I also advise that no one goes to this car lot cause it's obvious it's not about the customers.
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