Never go to vista bmw of coconut creek. I agree that Vista BMW of Coconut Creek is the worst. I recently returned 1 month early my 328 and was mistreated and discriminated against. This was my 2nd BMW and my worst experience. It cost me 2000.00 because the return manager was upset at me for being late for my return appointment! It all started when I made an appointment to return my car on a Saturday which was no problem at 330P. I showed up at 330P after making a ton of time juggling to arrange for my wife to give me a ride home. I arrived on time and was rudely told my appointment was for 3p and now I must wait. I waited 45 minutes while my wife was waiting. This screwed up my wifes afternoon and my kids afternoon and my afternoon. I decided to leave and call back Monday to make another appointment. I called the same guy to make another Saturday appointment and was told that I could not have a Saturday appointment. Since I had a month left on the lease I asked about every Saturday through April and May. I was told there were no available times. This was a lie and could be conceived as discrimination. I called the general manager and never received a call back; I called again to a different manager and never received a call back. I called BMW North America to complain and they just made notes and couldnt care less. I called back and spoke to his manager and she said it was not true. When I finally got an appointment to return the car during the week because at this point I wanted to give the car back and forget the hassle. I was met the same guy and he wrote my car up for everything in the book! New tires that have a class action suit against them for excessive wear. I had only 17,000 miles on the car and it was in great shape after 3 years. They new about the law suit but made no efforts to understand OR to sell me another car. My car was in great condition, they even billed my for interior cleaning even after I had it cleaned! Vista bmw of cocnut creek is terrible - never go to them.
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