Bought Warranty strategy after I purchased my new Suzuki SX4 on 6/1. The Company/Financial Supervisor Mario Dattilo offered the plan in my experience in the same period as organizing my auto loan, and also the cost of the entended guarantee $1495 was folded into my loan. The agreement I closed plainly mentioned that I'd have 60-days to stop the guarantee plan and get a COMPLETE refund. The plan also mentioned that discounts could be utilized like a credit to my mortgage.
After studying the whole policy athome and determining used to do not want the plan, I returned to Suzuki 112 on 7/26/09 and required termination of the warranty. The authorized termination request was sent by Mario towards the guarantee organization and that I quit having a backup of the FAX.
every month after, once I noticed the terminated plan reimbursement hadn't been acknowledged to my auto loan, I named Mario/Suzuki 112 and the Overall Manager John Merrow. Ultimately I had been guaranteed it'd been 'looked after', by having an explanation the issue was using the Guarantee plan organization who'd not returned the cash to Suzuki 112, who'd subsequently be accountable to deliver it to National Suzuki financial-services who maintained my auto loan.
Ultimately on 12/24/09 I'd a reimbursement of only $479 acknowledged to my mortgage. After I talked with Mario, he explained Suzuki 112 had submitted the entire reimbursement amount delivered to them-and it had been not his issue, even though plan is organized through his dealer. I started acquiring more run-around; I desired to consult with the overall Supervisor John Merrow, who never appeared to be open to consider my calls and didn't appear when a scheduled appointment was designed to satisfy him in the dealer. Reasons, excuses but nonetheless no complete refund. After 4 weeks with no reimbursement I again straight approached the guarantee organization, Address Advantage Global, to determine when they may help. A boss discussed the seller will have to contact their regional guarantee repetition to solve any problem, since their agreement was using the seller straight. She also attempted to make contact with John Merrow and Mario Dattilo and was handed exactly the same runaround; "he is not in but will-call you in an hour or so" blah blah, no-callback.
I turned up in the seller on April 16 and meant to remain there before issue was solved. First Mario Dattilo explained again-all cash that were returned FOR THEM have been forwardedas reguired. I expected him to contact the neighborhood guarantee company repetition while I had been there to clean up the problem & he declined to do this. I told him I had been however brief $1016.00 and he explained it 'wasn't their plan' to return the remaining of the cash, that we need to suppose was their fee once they offered A Long Warranty policy to some client. If this is the situation I might be sorry he's to provide back that big fee, however the agreement WE closed mentioned a complete reimbursement and also the agreement should be recognized.
I then described my issue to Ralph Merrow, General Manager. He went down to get hold of the neighborhood repetition and following a a bit more than an hour or so I quit since he explained they'd not delivered his phone.
Today, April 25 I've nevertheless not obtained the reimbursement legally owed to me. Main point here, Suzuki 112 hasn't recognized my agreement together. I'll have to follow this issue through authorized steps, Nevertheless When anybody asks me how I love my new Suzuki, I let them know of my encounters with this specific seller.
I'd tell individuals who reside in this region to WATCH OUT FOR SUZUKI 112, their nearby dealership as well as their awful customer support!
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