Owner frank mitchell usesales tactics an lies to suppostely fixed my ford explorer 2006 truck that onlylast only one day as well his employee mario that make feel i was really doing businesswith a very serious and trustful people but ended to be a nightmare. 03.10.10 contact aamco spoke with mario he told from thebeginner that he can really save me money just by doing a diagnostic in the transmissionand find it there was a electric, hydraulic or maybe something very simple. 03.17.10 again spoke with rep mario and again he assurehe can save me money but doing a diagnostic. I ask him in the worst scenario what will be the price to rebuildhe told me $1195.00.03.22. 10 ctc mario and told him to go ahead and pick upmy truck from jordan ford, later that day mario contact me at told that the transmissionthat he tough my truck has was more expensive to rebuild so told me that will be$1295.00 to rebuild and possible hard parts03.23.10 mario contact me and told me that definitely thetransmission needs to be rebuild and also several hard parts needs to be replace, torque converter, solenoid block, o/d planet, sprag so he added $1500.00 more intop of the rebuild price so total to fixed my truck was over $2700.00 i told mariothat i will call him back to see if i want it fixed for that outrageous amount. 03.24.10 i went to aamco with my brother to pick up thetruck due i did not want them to fixed because it was overprice in the parts andthe labor cost however went we told mario our intentions to take the truck as itis he become very rude an unprofessional he just told us we need to pay $550.00just for the diagnostic. We told that was insane an we want to talk to the manageror owner he stated he was the manager and we can do whatever we want but he willnot allowed for us to take the truck unless we pay that amount. After we contactour legal advisor we approach again mario an told him that we just want to takeour truck and be over with this ordeal so we ask him what will be the less we canpay so we can take the truck he stated $475.00 because he has to charged 5.5 @ 85.00per hour. We did not have any other choice so we agree. "well thinking that was it the real manager come out (frak mitchell owner) and start spoken his sales techniques of lying an put in mymind that if i go another way i may ended to have a lot of more problems like somebodyelse fixing it improperly or put incorrectly a used transmission so he stated thathe will fixed as it stated in the estimatewith all the part brand new and every single item for the amount of $1975.00 so after 30 minutes of repeatinghimself assure me that he will fixed my truck an doing the right way the 1st timeso i do not have to come back. I ended to give the job to aamco because the ownerassure that he will give my truck wellfixed and all the new parts will be replace as stated in the estimate. 03.27.10 i got a call from frank mitchell stated that mytruck was fixed i can pick up my trucki went to his location an before ipay for the repairs i request a test drive what it was my surprise he did not allowed me to drove my truckinstead he went straight to the driver seat and told that he will test it for me. So i did not have a chance to test so whenwe come back he assure me everything was working fine and should not have any worriesbecause i have one year "limited" warranty. Well after i leave the aamcolocation from the beginner i notice every single time i put the truck in drive ittooked a while to go i tought it will be fixed in couple of times after i drivebut it was getting worst like when i was in a hill and having the truck in drivewas going backward or in reverse was going to the front. 03.28.10 after i drove the truck total of 110 miles andwhile i was in a family party and with 20 witness the truck stop working again andeverybody was so astonish and surprise. 03.30.10 contact aamco an spoke with frank i told aboutthe situation and his answer was that i should try again to drive my truck. (wellit was clear the truck was not working but he ask to do something like it will workout nowhere that was the most stupid thing i ever hear) 03.31.10 ctc frankmitchell again and i told it was the same way broken trasnmission so i start questioningabout the parts, he become very irate and unresponsive i request to show me thereceipts for the parts they replace it and he stated he have it. 04.02.10 in my day off i finally went to aamco talk to the owner frank and her wife sybelland they were out control screaming and yelling me several times instead me theconsumer be angry and upset because they lied to me and were un-ethic by sellingtheir services and the transmission did not last more than a day. When i ask about the receiptshe did not allowed to see properly he was holding it and put it in my face so closeso i could understand but i saw that there was not even more that 4 receipts andthe amount was very little less than $250 versus the $1500 they were try to chargedme for parts. He stated that he can use used parts that he has with him and he canuse it with out telling me as well he can charged as it there was new. (amazingthe way they do business i wonder how many people they ripped off per year, monthor even every day) 04.03.10 after i saw all the reports form such franchise i did a stop payment from my bank for the check portion and they still got $500.00 for a credit line that i open through them. Now with that experience i will never take my truck to that shop and will make sure people is aware. To fix my ordeal i just buy it a used transmission with 32k miles for $900.00 and with labor i ended to pay only $1250.00 vs the $2700 original price that aamco try to overcharge me.
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