10/23/93 I purchased a LIFETIME front end alignment from Woodley Tire Pro, (same address and Phone, listed above). Just over a year later employees say theywere taken over by new MGMT, and renamed Granada Hills Service Center & Tires. Since then employees have led me to believe the current sole owner, bought out his brother, who was his partner.
When I went in there on 2/11/00 and asked them to honor the agreement their staff refused, telling me I had to speak with the owner, (Vake V. Kalfayan), and promised to have him call me at home when he returned that day. Mr. Kalfayan did not return my call so I contacted him. He refuses to discuss the matter with me at all.
Mr Kalfayan did not attempt to explain why he believed he did not have to honor the contract, even when I asked him if there was a reason why his company might no longer be responsible for contracts they had acquired when they took over the business, he just did his best to ignore me.
I would like to enough money to obtain a contract from a competing company for the same service he is denying me. I do not want to leave my car with a repair facility that harbors bad will toward me.
... Company information
Granada Hills Service Center & Tires
11050 Woodley Ave
Granada Hills, California 91344 US
Phone: 818 3632268
... Specific information about my complaint
Product or Service Involved: Automotive front end alignment, Lifetime
Brand/Manufacturer: (Service to be provided)
Model Name or Number: To a 92 Toyota truck
Date Purchased: 10/23/93
Order or Account Number #: IN00009054
Name of Salesperson: Initial on recipt are, BA
Recipt: I have the original customer copy and my original charge slip
... Nature of complaint
Problem first occured: Friday 2/11/00
Company contacted on: 2/11/00
Consumer spoke to: Vake V Kalfayan, (said to be the sole owner by his employees)
... Payment information
The customer has paid for the product.
Amount in Dispute: Whatever it takes to obtain a similar contract elsewhere.
Method of Payment: credit card
Desired Settlement: Whatever it takes to obtain a similar contract elsewhere.
Additional Explanation (if any): I would like to obtain a contract from a competing company for the same service he is denying me. I do not want to leave my car with a repair facility that harbors bad will toward me.
...information I obtained from the Better Busingess Bureau that I think supports my case
The Better Business Bureau has a web site that contains the following informatin, suggesting they continued to represent themselves as Woodley tire pros, with the BBB, at the same address, with the same phone number, at least through 2/25/94 through 11/18/98:
Woodley Tire Pro
11050 Woodley Avenue
Granada Hills CA 91344
Business
Started: Unknown
File Open Date: 02/25/94
Last Report Date: 11/18/98
Principal Contact: Customer Service
Phone: (818) 363-2268
Fax: (818) 363-6499
EMail: Not Available
WebAddress: Not Available
Bureau ID: 88000153
Member Status:
Additional Phone Numbers (818) 363 - 2268
Additional Trade names Tire Pros
Additional Addresses There are no additional addresses for this company on file.
... Part two, from another web page
This addtional Better Business Bureau web site contains the following informatin, that suggests they represented themselves as The Tire Pros, with the BBB, at the same address, and using the same phone number, for a time that overlaps other name useage, from 9/23/91 through 11/18/97:.
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