Complaint / Review
Karen Williams
Lincoln owners beware

I ordered parts for a Lincoln restoration online. Website calculated shipping automatically, and I paid with Paypal. Later I received an email from Karen Williams wanting additional shipping. Even though I thought it was excessive, I paid it, considering I needed the parts. Long story told short, one of the parts was defective. When I called Karen Williams, I explained the defect, and she said to return it with a copy of the invoice. I no longer had the original invoice, but I did have a copy of the Paypal invoice showing the parts ordered, the date and of course the payment amount. NOT GOOD ENOUGH! She wants to charge a $20 research fee. I will eat my loss and go elsewhere. Other Lincoln restorers should do the same!