Dear Sirs:
Your associate Mountain-View Fast Lube @369 N Mountain Ave in Upland CA 91786 Phone # 909-920-0498 has supplied me with inadequate support previously, however the “service” they supplied on Sunday, March 13 may be the toughest gas changing support I've previously experienced. Their support estimation was for $34.99. They posted, and my spouse settled their statement #59774 within the quantity of $65.35. Their support purchase #59774 statements they supplied a full support oil-change, gas filter, lubed the framework, examined the transmission fluid, additional window cleaning fluid, examined ok the wiper blades, changed the air filter, examined ok the pcv valve, examined the air-pressure, examined and confirmed full the ability steering tank, stated that I'd a preservation-free battery, thus prevented examining my battery for reduced fluid, stated that my radiator fluid reservoir was complete, and supplied a totally free carwash. They transformed the motor gas, but didn't examine and load the oil tank within the cover area, that was below the cheapest include mark. This isn't full-service. I see no proof of zert-installation oil-lube as was stated. This isn't full service. My spouse claims they didn't examine the transmission fluid. They declare they included window cleaning liquid, but on evaluation, all-they included was water. The liquid is really clear regarding possess the look of only water—I haven't observed the tank fluid therefore clear, or have I heard of the window cleaning liquid which was clear. This isn't full-service. They declare that they examined my wiper blades and they were ok. This CAn't be accurate, or they'd have realized that they must be changed. They didn't inform me this 1 of the knives is actually dangling off the owner and requires alternative. This isn't full-service. Once they changed the air-filter, they didn't re-secure the owner. This isn't full-service. They declare that they confirmed the power steering tank was complete, however it was obviously well below the cheapest include mark. This isn't full-service. They stated that I'd a preservation-free battery, that we don't. They consequently didn't examine the battery water levels. This isn't full-service. They stated that my radiator water tank was complete, however in reality it's completely bare. This isn't full-service. As though this wasn’t poor enough, after I delivered using the automobile on March 14, having completed my very own examination of the function, they declined to give me a return. My loved ones and that I have 6 cars. I approved their are acceptable from 2004. Ever since then I've undergone numerous issues, including a variety to suggest unwanted providers, including a sign fluid trade on the almost new 2003 Mustang, which my oldest child compensated—$160. I'm not really a cheapskate. I voluntarily spend a large number of pounds annually to maintain our automobiles who is fit. All I request in exchange is the fact that something-supplier really supply the service they pretend to provide. Obviously this merchant doesn’t have confidence in supplying great customer support, or in taking honestly-provided critique which may significantly enhance their quality of client satisfaction and improve their customer-base. Usually, our encounter with Chevron fuel and support channels continues to be exemplary. To date, Mountain-View Fast Lubricant has declined to return our cash. Meanwhile, I've informed my spouse and other people that I don't suggest Mountainview Fast Lubricant in Upland CA.
Really,
Mark O. Skilbred
1290 Zinnia E
Upland CA 91784
909-920-9615
[email protected]
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