I just filed a cliam with Wawanesa because my car got stolen a week ago and was recoverred two days later. I was assigned Francine R. Lanser as an adjuster. On the first call (phone interview) on 3/9/10 with Francine, I felt like I'm a criminal. When she pull my record; there has been claim that my brother file when his car got stolen at his work parking lot. But since we live in the same address; the report got pulled. He has a different policy with a diffferent company. None of the car was under Wawanesa's policy but since we lived in the same address it was pull up on my record too. She makes comments like " oh your bother is unemployed and still have a car to drive?" When I told her that he just move in with me becuase he got layoff from his work. I felt like; she's not trying to help me and already accused me of fraudulant before the process even started. How can I go to her for help. The incident is out of my control and I cannot help it. We just happen to live in a neighborhood that has a higer auto thelf rate; that why we pay a higher premium.
Anyway, I'm very dissatisfied with Wawanesa and the people that work there is being very unfriendly and rude. I will try to find a new insurance. Oh, someone hit my car at the supermarket parking lot and she has Progressive as a coverage. I contacted Progressive and the rep/adjuster was very nice and helpful. He make sure that my car was fixed and even arranged a rental car while my car was at the shop. He also followup to make sure that everything was complete. I was very happy with Progressive for their service even though I'm not even their customer/policy holder.
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