We're creating to inform you of the terrible journey expertise that people had on Etiahad airways. We invest lots of period before choosing Etihad for the go Kochi, Asia from JFK Airport in Ny. We arranged our routes nicely ahead of time after contemplating layovers, trip measures along with other elements. We were touring with 2 young kids (3 year old along with a 1 yr-old) along with a senior (my mom) therefore we desired to make sure that our trip was a pleasing one.
We started our trip on December 1st from JFK. Your boy was so excited to visit and beloved meeting people in the airport. Anything went easy till we were about the driveway prepared to remove. They'd a young child (8-10yr old) within the airplane who had been vomiting and also the parents desired to proceed using the trip however the team desired the kid unloaded. It got them 2 hours before they determined they were likely to sell the kid and also the household so we'd to come back towards the entrance. From the period we became popular the trip was postponed hrs and several clients about the trip were at risk of lacking their contacts in Abu Dhabi. They reassured that the connecting routes have now been informed and they may watch for us. Nevertheless, when saying gates for connecting routes on our method of the airport, they did not note our connecting flight #. When questioned about this, they reassured us again that whenever we log off the airplane they'll let's understand, because it is also late to obtain info from Abu Dhabi.
Whenever we got off the airplane the five people hurried towards the entrance which was published about the tv display to discover the entrance was shut and we missed the trip. We reached the entrance at 9:45p and also the trip was planned to depart at 10 PM. The flight understood that there have been many categories of guests based on that connection and they had arrived and could be just a few moments overdue for that link. Alternatively, they shut the entrance and inconvenienced these guests for all hours (within our situation each day and 1/2) in the place of getting the airplane delayed a couple of minutes.
We were advised to return to towards the "move table / table ". Whenever we achieved there, we were very astonished at how disorganized and crazy points were. Everyone was simply rising towards the table without any lines. We eventually got towards the table along with a woman called was assisting us (right now it had been after night). She stated to own made preparations for that following day (8:30am) to travel from Abu Dhabi to Kochi. She didn't note that people might have an association in Muscat (Oman) before coming in Kochi. Additionally, it intended that people would need to go a resort only at that late time and obtain up again a couple of hours later to come back towards the airport after which log off the airplane and re-panel with 2 children and my mom. She did not clarify some of this or provide us choices. Whenever we recognized what her preparations intended, we returned towards the table to obtain a far more sensible answer.
This time around another guy (guy A) would assist us, whilst the first broker didn't possess a pc at her stop. Our kids were really exhausted and we truly had a need to have them some relaxation before continuing. We questioned if we're able to remain in Abu Dhabi and fly-out the following night on a single trip # that people had overlooked. Another guy (guy W) registered in and guaranteed us that people might consider the trip we required. He recommended that people proceed and also have some food, create telephone calls if required and return to get the required paperwork such as the boarding pass. Therefore, we named India to allow the people who have been selecting people that people could be coming a day later than planned. We'd our supper and returned towards the table.
The paperwork wasn't prepared whenever we delivered so we waited while they organized for that resort, the limousine, and published what we believed were our boarding passes. Whenever we questioned if we have to appear earlier in the airport, they informed us that it had been unnecessary, because they have made preparations for that limo and all we have to do was prepare yourself for that limousine. Guy W arrived to us once we were departing to assure us and present us where you can move next and described the process to us. He informed us that people is going through immigration, visit the Etihad table and provide them using the paperwork and they'll consider us towards the resort and they'll also choose us up in a particular period 24 hours later. He also informed us that people do not need to be worried about our examined-in bags because they may visit our location around 24 hours later. All we have to do is appear in the entrance tomorrow. He truly created us experience comfortable about anything. Exactly what a error
24 hours later, the limousine was fifteen minutes overdue and also the limousine driver didn't understand which final to consider us. I expected him to prevent and so I could easily get the paperwork out-of my carrier but he explained he understood where you can proceed. He got us towards the incorrect final before requesting somebody and lastly losing us down. We'd to hurry through immigration and protection and achieved our entrance justintime. It had been obvious that people were planned to become acquired from our resort way too late. We got through the immigration and managed to get for boarding.
Whenever we were to panel, we offered our boarding moves towards the broker and also the pc wasn't taking it. After numerous attempts, she unearthed that the day about the boarding pass was incorrect. It had been in the prior times boarding pass. She could not visit a scheduling under our titles. The brokers in the move table had merely provided us the prior times boarding pass!!! It had been exactly the same boarding pass that people offered for them whenever we first found the move table. At this time we were as a whole shock! How can anybody be so inexperienced? My spouse and that I needed to abandon among our kids together with his grandma and consider another kid around towards the move table to try and get things straightened out AGAIN. They requested us why we did not come earlier towards the airport! Fascinating indeed! Because it was their broker who informed us to not fear and become prepared for that limousine!
These were apologetic in the table, however they DECLINED TO CREATE ROOM FOR PEOPLE ABOUT THE TRIP. I inquired if all of the business-class chairs and/or top class seats were obtained. They didn't reply (On our return trip a week ago I realized that the Company course area was nearly totally clear). Meanwhile, our boy was so upset why they'dnot let's about the airplane. He might observe that we were upset aswell. He was sobbing and desired to return home. He was so traumatized from the entire encounter he cried each time we'd to return towards the airport. He'd his grandma and mom crying aswell, once we were all-on our humor's finish.
In the end this we received two choices... Possibly wait another whole evening and fly-out on a single trip 24 hours later or push to Dubai and have a trip on Emirates to Kochi. We were currently postponed a complete evening and had a need to reach Kochi the moment possible. We had a need to restart our kids back on antibiotics. The folks who have been selecting people up needed to travel more than 3 hours to make the journey to Kochi airport and were wanting people that evening. Therefore, we decided to fly-out of Dubai. We'd to obtain all our luggages and undergo immigration again and visit Dubai airport in 2 vehicles as our luggages would not easily fit into one-car as there is 5 people!
Whenever we offered our verification # and paperwork in the Emirates table, they mightnot pull-up the reservation. Nevertheless, because they had lots of chairs about the airplane, the broker could make a booking right in the check in table. We eventually came in Kochi securely on Friday day, more than 30 hours later than planned. Your boy needed to be taken up to a health care provider in India and his antibiotics needed to be transformed as he did not complete his whole span of antibiotics using the setbacks, etc.
On our journey back from Kochi to US, we attempted to check on-in twenty four hours of the journey via the web. After being using the PC for 3 hours attempting to check in, we chose to contact the Mumbai office of Etihad whilst the Kochi office was shut. They informed us that Kochi airport does not let's examine us online. Therefore, we requested to check on in through her. She informed us that she could not look for a reservation under our titles. She informed us the reservation that people had was ended from the program because there is an trouble within our trip to India. She stated that it had been a glitch within the program which was accountable for the termination.
Once more we were as a whole shock. Just how can a lot of inexperienced people be-at the exact same flight. We were so annoyed as well as in tears again. She informed us that she would mail headquarters as well as for us to contact her at night. Luckily, they'd chairs about the airplane plus they could get us about the trip.
The remainder of the trip was fairly uneventful so far as the routine was worried. Nevertheless, the flight attendants about the airplane from Kochi to Abu Dhabi were rude and sudden using the guests. These were reckless using their carts and barked out purchases in the place of nicely requesting guests to check out instructions.
We were genuinely traumatized on both ends of our journey. And experienced the workers of Etihad airways were unprofessional and ill-ready to make things right. Exist no guidelines in position to deal with ill guests? The move table was really crazy and disorganized. There must have been well-defined outlines for guests to hold back in. Being an adviser having a pc check became accessible, they ought to call the following person in-line. The counter was a totally free-for-all using the loudest, pushiest people obtaining help instead of the very first individuals to approach the table. Every broker must have a PC to focus on and also to search for info! To ensure that items are far more structured. They ought to clarify and provide us choices.
Centered on our encounter and also the absence of any work to pay us or replace with these distractions, we're impossible to become utilizing Etihad airways or even to suggest it to the relatives and buddies. We feel just like we settled great cash to become inconvenienced and abused psychologically, psychologically and actually!!
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