Dear Mr. Yardley:
I'm writing to record bad customer support obtained at The Body Store when getting together with Dave Viehe, Bodyshop Manager. I've a 2003 Hyundai, Elantra, that was fixed at the body store on March 19 after an automobile collision the result of a driver declining to prevent behind me, damaging the trunk bumper of the vehicle.
Lately I discovered the region fixed, breaking round the sides. I informed Mr. Viehe and organized to truly have the vehicle looked over. On my preliminary phone discussion Mr. Viehe was rude. He appeared frustrated at my demand to truly have a rental-car supplied by your body store during any moment of re-repairs. I discussed the Elantra is my only way of transport and he rudely advised I ought to “contact President Obama easily desired to complain” of the problem since rentalcars aren't supplied.
After his remark I required to consult with his exceptional and was attached to Ralph Jellis who had been more helpful and guaranteed me that the rental-car could be supplied throughout the repairs, which Massey Yardley might recognize their function. Mr. Viehe was reconnected towards the phone and mentioned that even though Bodyshop might recognize their function, when the vehicle was struck within the back after-the-reality, your body store isn't accountable to complete a re-fix.
Once The session day came, my 84-year-old dad decided to fall off my vehicle for me personally. My dad experienced a rude, defensive, essential behaviour from Mr. Viehe the moment he came. My dad explained Mr. Viehe was focusing on his pc and wouldn't actually lookup until my dad was at work for all moments. Mr. Viehe offered the impact that my dad was a rather than client to function.in taking a look at the harm of the vehicle, Mr. Viehe recommended the car was breaking since the car was in another incident and never consequently of bad bonding glue. While my dad questioned how he might inform, Mr. Viehe stated his, “20 plus decades of experience” provides him the knowledge and really should not be asked. My dad stated there is no indicator of damage or additional automobile color to point another car crash. Throughout their discussion Mr. Viehe believed to my dad in a condescending way when my dad couldn't begin to see the great, Mr. Viehe might provide him his spectacles to assist. Throughout the whole period Mr. Viehe was talking to my dad he was rude and condescending. Mr. Viehe has bad customer support ways and really should be advised the customer creates the revenue for the dealer.
Moreover, I had been on the market to truly have the whole vehicle decorated and comprehensive. Due to the party I obtained from your own dealer you dropped my business to complete the paint-job and any potential company. Easily might have obtained greater party from your own dealer you'd have gotten my company.
Also, consequently I'll not suggest your dealer to anybody. I'm a lawyer and may follow lawsuit like a conventional Criticism in courtroom or follow lawsuit under a Break of Guarantee state or Standard Commercial Rule violations but select instead to see you of the kind of worker you've handling The Body Shop. I believe like a wise entrepreneur you are able to enjoy the significance in having customer support oriented people addressing your business.
0 comments