Whoa. I used to enjoy JetBlue. I've suggested it to countless people, since I have've been traveling JetBlue since 14 days after it went into company. But after todayis two hours about the telephone on-hold after which lastly having a excellent but useless consultant, I'll be reevaluating my childrenis journey options, and shutting our JetBlue American Express cards. I'll also start a proper problem with American Express.
I called today (2/5/10) to redeem my remaining Old TrueBlue Award for a date five (5) months from today. I had been informed that there have been no honor chairs on your day I needed, which the nearest times that had accessible chairs in it were 4 times earlier or 4 nights later! This, even though the great majority of chairs about the trip haven't been reserved! It's apparent that JetBlue has significantly decreased the quantity of chairs it creates readily available for Aged Prizes, and therefore the a large number of bucks I've spent, which my spouse (that has leftover Aged Prizes and Factors) has spent, were spent in vain. The prizes we were making have now become ineffective. Personally I think so betrayed by JetBlue, and I'm acutely unhappy that the corporation that I'd so much regard for indicates that, despite my faithful and continuous patronage for 10 years, they've handled me and my loved ones unfairly.
The one thing I really could do was to guide a return trip utilizing the Aged Honor, however the problem stays regarding how my spouse and that I CAN GET to Detroit for that charity fundraiser we're joining (which we help arrange, suggesting to a large number of others which flight to travel to obtain there — we shall undoubtedly be reevaluating these tips). It'll be difficult to achieve the amount of Fresh Factors necessary to generate a underneath the new program — which is uncommon for all of US to possess to, essentially, re-generate the prizes that people previously gained. It's patently unjust and disingenuous for JetBlue to possess transformed the amount of chairs on each trip thus significantly while we still have prizes which were gained using the fair requirement when we attempted to receive them (5 weeks ahead of time! — and on the weekday!) there could be honor chairs available — particularly when the trip happens to be largely vacant.
I required to talk to a supervisor, and that I was informed that "everybody as of this degree is just a supervisor", which no body had the ability to create honor chairs on any trip. Certainly this isn't the situation - the organization is deciding to seriously limit honor chairs, even though that their clients have now been working underneath the contract that their faithful patronage and utilization of the JetBlue American Express card might create a fair expectancy of the return on that expense.
I'll now recommend everybody I understand and conduct business with that anything went very inappropriate as of this organization, which is to be prevented.
Incidentally, I posted this criticism, in the suggestion of the consultant at JetBlue, and after I posted it, I acquired the next e-mail back from their store:
Thanks for calling JetBlue Airways relating to your TrueBlue account. JetBlue has only finished
Shifting to some fresh reservation program so that as an effect, the TrueBlue helpdesk happens to be
Getting a high-volume of e-mail and certainly will no further take them at the moment. We apologize for that
Trouble.
Therefore, I am not just attached, but they do not actually notice me stating they've screwed me.
Exactly What A disappointment.
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