My elderly mother got a flat front tire. I went to BJ's and purchased 2 new tires, as I like to run them in sets, and the other front was going to need replacing within the next year anyway. I get the tires, pay an additional fee for mounting and balanceing and procced to the tire bay with my (mom's) tires. 1st, there's a 3 hour wait, no big deal, I can understand that. Next the tire tech tells me he has to mount the tires on the rear. This is a front wheel drive car. Little did he know that the tires on the rear are only 2 years old, 8000 miles (mom doesn't drive much). I say mount them on the front. Tire tech says "That's not our policy, we have to mount them on the rear". I tell him, "I'm the customer, I bought the tires, I tell you where to put them". Tire tech insists that it's not their policy. I tell him that their policy sucks and ask for the manager. Now the manager insists that that's their policy and the tires MUST go on the rear. OK, now I'm irritated, and tell the manager that he needs to go back to retail 101, make the customer happy, if it's not costing you any money or an exceptional amount of time. The manager, Bryan, insists that that's the policy. I now ask for my money back, and he can't get to the register fast enough to give me a refund! How these people stay in business, I'll never know, but I am glad that they have self check-outs. It's 1 less person I have to deal with at that store.
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