My wife's Honda Civic Car was not completely repaired for damge under the car (wnen she over=ran an object on the road at night) by David McDavid Honda (DMH) on 8/16/00. My wife was hit by a 16-wheeler Trailor-Truck on 11/20/00, and car was towed to DMH Body shop to repair the damage on the sides and frame.
DMH Body Shop repaired the car and my wife picked it up while I was overseas. Upon my return, I saw that the repaired bumper was coming apart where the end rivets were holding it. I took the car back to DMH body shop 3/16/01, and three days later told that the bumper was falling because my wife had hit some object that had broken the rivets.
When I went to look at the car the Body Shop manager pointed out to me newly discovered damge under the car that looked familiar and for that I was chrged in August last tyear, but my car was not fixed for the thing this man was showing me by hoisting the car. I could not believe my eyes, as it was the same damge for which I paid them in August. Therin addition to the repair damage estimate added the charges for the same kind of damage I was charged earlier in August. When I took this matter with the Management, thery would not admit their double charging for the same repairs.
I reported the case to BBB of Houston, and when they wanted the response, DMH skirted around the issue and finally would not respond to BBB request. After a few days I called BBB and was told that since DMH did not want to respond to my complaint they had dropped the case. What a screw-up for Senior Citizen customers taking advantage of our Insurance and making fool of us (both highly educated person). I will send you the copy of my complaint via e-mail, as well.
Bashir A. Syed
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