I created an automobile reservation through CheapOair & was reserved with EZ Rentacar in Orlando. At that time of the reservation I rejected the insurance & was billed for carrental & check in costs only. Since I'm DISABLED & can't push I reserved the vehicle in my own child's title in addition to mine.
Upon arriving in Orlando (Dec 16), because there is a sizable line & I had been in a wheelchair my child needed to signal for that vehicle. The table was too-tall & not created for disabled people. Furthermore, my kids each possess a child significantly less than 24 months. The vehicle broker suggested a Minivan since I have required a-mobile scooter & to support the toddler car seats. At this time the kids were exhausted and sobbing following the airplane journey & I'd an associate waiting with me to wheel me the vehicle. I decided at this time towards the update in vehicles, that was my first error! Our kids rejected the insurance, which makes it obvious we didn't need any insurance!
BEWARE THE SCAM ARTISTS: Online 3 of the EZ Rentacar agreement you decrease the Additional Rental Liability Insurance & create your insurance provider.
*IMPORTANT: Hidden online 4 the agreement claims which you accept take the Accident Damage Waver at $24.99 daily.
The Rental Agent circled the lines declaring that my child had a need to preliminary these outlines, understanding we didn't need insurance. They rely on the truth that you're exhausted in the journey; the children are irritable, etc.
At the conclusion of our trip (Dec 21- following the large snowstorm), whenever we examined within the vehicle we requested the EZ Rental clerk within the storage to contact the airport for help — because we'd baggage, two screaming youngsters in strollers and me in a wheel-chair! After 45 minutes we recognized no body was arriving & began battling within the airport. Fortunately a great length later an worker reentering the airport requested if we needed help. He was surprised to locate the EZ Rental worker never required support
Moreover, I asked the costs and was delivered back towards the main table. Whenever we protested the costs the EZ Rental clerk declined to help us, declaring we had a need to keep in touch with the supervisor. It got the supervisor over one hour to come quickly to the table and undoubtedly he declined to change the costs. Due to EZ Rentalis insufficient support and setbacks we nearly skipped our airplane (more than 1 3/4 hours total).
*Although we were awaiting the supervisor we attempted to see clients of the agreement procedures & were informed to shut up because it was how they created their cash.
Main point here: We were informed that people would need to examine the costs with corporate. I also approached CheapOair plus they established I rejected the insurance.
Normally, after I spoke towards the EZ Rental corporate support consultant he declined to return the cash.
Moreover, the corporation freely discriminated a disabled person & accepted they don't aid people who require wheelchair accessibility. Additionally they repeated overlooked demands of 2 small moms to require a luggage handler while both moms were waiting more than 45 minutes attempting to each calm a acutely troubled child (equally awaking from the rest). Many organization reps and supervisors mentioned that EZ Rental doesn't need to aid their clients including disabled with assistance airport employees. I'm underneath the impact that the business includes a legitimate & ethical obligation to supply help, help & help towards the disabled & youthful moms
As previously mentioned previously by a number of other clients — the corporation is just worried about SCAMING their clients to improve their profit profit. Being retired army I've hired vehicles all around the globe from numerous reliable, truthful, reliable, trusted vehicle rental businesses and also have NEVER experienced this case
I accept additional former clients that there must be a-class action suit against them. No additional company could easily get away with this particular terrible approach to illegally getting clients cash — particularly when they understand they're clearly DISABLED or in severe need of aid!!
0 comments