Carmax sold me a 1999 Honda, I was told by family and friend to have them change the tires with in a day after purchase. I asked them to check tires they said tires were fine. Then the tires go low, they said tires were fine, brought back to there service with in the first month and first three months, they said tires were fine, each time filling up with air. Took tires to have them repaired at reputible tire place, was told tires were so bad they could not be repaired because they would be a liability to fix.
Car within the first month would just die at a stop, engine would just go out. Had Carmax check, they said the diagnostic showed nothing, if it happens again bring back. I did, it still did not show anything, They said if it does it again, bring it back, I did, but again the diagnostic they said showed nothing, and when they drove it, they said it did not do this. (I could not afford any other mechanic at this time... I was still a student using student loans to survive). The car payment was high... Which is why i went for a used car... To try to keep payment down and insurance rate down.
Also had them check brakes... Seem to go low at time... Felt scared. They said they were fine... They had to meet a certain criteria... So they were fine. My brother helped me with checking what i could with the fluid or line, because i could not afford a mechanic and they kept telling me all was okay.
It was past the month, and i had not purchased an extended warranty. So they said it was on me.
2/1/2 month into the car my car started to overheat, after finally getting the car to buena park... Since they would not pay for a tow. I had to slowly drive, stop for an hour fill with water and drive... Side streets to make it there. The repair of radiator was extensive with labor... Carmax charged me more then other mechanic would. After proving the cost of parts and labor was extensive... They lowered the price down a few hundred... But still charged me more then then other places and part was more then if i purchased it myself from an automotive store. They said dealership charge more. They at that time could not tell me if my heads were blown... Since they could not check the pressure till the radiator was in place... I would have had to pay for that also. I did not buy the extended warranty.
The the drive shaft went out... Payed for that with another mechanic i used with my previous vehichle, since car max charged so much.
The boot for the tire was completely broken, so i replace that.
The air emmision valve (costly) had to be replaced.
Oh, forgot to mention, i replaced all the tires on the car. (not expensive, stylish but new good ones)
Brake light has been on but i can't afford this right now, since the transmission is now going out. So it will cost between $1800 for a rebuilt part (not labor) and carmax offer, and $3300. With labor and new part from Honda, to fix.
My advice do not buy a car from this company! They have sales people that just put you off, the top people will not talk to you. And they will not make good on their sales, They do not check cars, many people have told me after, They will not buy back their car like they say they will when they are selling it.
Yes i have had my car over a year, but it was a bad car, extremely, over priced, but i need a car that was not expensive for a reason, but i did not expect them to sell me a car that was unsafe and needed so many repairs. Now i have to pay over 10,000 for a shell of a car that i am building from the inside out. That they say is only worth 2000. Thats how much they over price the car... And remember i have been making payments for the last year on this car, so i have lost out on this and the repair cost.
Tell your friends this story, and please do not buy from Carmax... It is a terrible place.
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