This challenge continues to be continuing with Air France and AMEX Business Travel Customer Support (or absence thereof) since September
My spouse and that I investigated lengthy and difficult for routes appropriate to set with this sail from Istanbul, Poultry to Athens, Greece. We resolved about the Atmosphere France routes not on cost, as there have been more affordable choices, but on occasions, comfort, and COURSE OF SERVICE.
Before I continue more, I would like to qualify myself by declaring that I've been an expert flight pilot going back 29 decades, and am presently A - 25 year Chief with American Airlines, presently traveling the Airbus A-300. Suffice it to express, I actually do understand a couple of things about planes and also the flight company.
This isn't a notice from the traveler having a customer support criticism. This really is exclusively and particularly about not getting something which was taken care of.
The 2nd leg of our schedule was on 7/3 from London to Istanbul, a-3 ½ hour trip on the Air France Airbus A-320 that we bought business-class chairs and had boarding passes for that second-row. This is actually the whole good issue. These chairs weren't actually near to being business-class. They certainly were trainer chairs with less like a cushion or quilt provided. As mentioned beforehand, I understand planes and understand a mentor chair after I observe one, or worse, after I sit-in one for 3 ½ hours without any legroom, no cushion, no quilt, and we were to be honest mad. When I explained, this isn't in regards to a negative individual worrying about bad support. I obviously taken care of anything used to do not get. Air France plain and just doesn't possess a business-class on its Airbus A-320 no real matter what they would like to call it. Here’s the thing you need to complete; continue the Atmosphere France site and appear at the things they contact their company class using the explanation of providers; http://videocdn. Airfrance.com/encounter/#en/affaires/index.html L’Espace Matters Business-Class has pictures of reclining chairs with comfortable pillows, covers, sweets about the pillows, convenience, course, etc., etc. THAT'S the things they are marketing and promoting. Whenever you access it the A320 you're obtaining a mentor chair with NOTHING, no reclining, no cushion, no quilt, no support, no NOTHING. It’s a chair at business-class costs. Okay, good, they don’t set anybody in the centre chair but it’s probably you could purchase an additional trainer chair in the centre at significantly less than what business-class expenses. Search, I will hire a BMW and also you provide me a Hyundai and attempt to inform me it’s a BMW but it’s not.
Air France is responsible of deceptive marketing in a minimum, and obvious customer fraud, and of course terrible and unresponsive customer support. Guide elsewhere, there are many of airlines to select from.
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