I purchased the Tornado for my SUV. Their website told me which size to get for my particular SUV. When i received the part it was exactly what they said it should be and exactly wrong.
After multiple emails to the company I realized they weren't even reading my emails by the "It's not our fault" response they were giving me. So after a few phone calls and some fighting the agreed to refund me the entire amount including shipping and cover the return shipping cost. I was reimbursed the purchase price but am out the shipping cost x2. Apparently I should pay when I buy unit size "ABC" as per their instructions and I actually need unit size "DEF".
In my line of work If I make a mistake I incur the cost NOT the customer. I've since bought a new Tornado from another company (I measured myself for the right size and researched which model number it was). I just installed it. Let's see now if it actually works and was worth all the trouble.
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