Bought engine from this company on 28th April and was quoted price of £925 inclusive of delivery and VAT. Payment was taken from my account on 29th April for £1311 without my consent. Realised on 30th my account had been overcharged. Phoned the company several times on 30th and informed 'no one to take your call', 'manager will call you back after 5.30 pm - no call. Called again on Friday 1st May and was informed that £1311 had VAT and delivery added on to it. Was advised that engine would arrive that day. Phoned late afternoon to be told engine would be here by 5pm, phoned after 5pm advised engine would be here by 6.30 pm. No engine arrived!!! Phoned Trading Standards on 2nd May and was advised by them to cancel engine. Phoned 1stparts and told them, also emailed them that day to confirm my cancellation and was also told by them to put this in writing. Sent Recorded Delivery Letter 2nd May instructing them to cancel my order. Engine arrived at my home address (should have gone to garage address as per my instructions) late Tuesday afternoon, would not accept engine and delivery company took engine away. Received a call from Karl at 1stparts asking why I'd cancelled engine. Explained situation to him, he advised that they would refund my money, however would take delivery and surcharge - agreed payment of £1,000 which he confirmed would be processed on the Friday and be in my account by the following Tuesday 12th May. No payment received!!! Called 6 or 7 times each day since then, put through to accounts dept ' no answer, left messages on answermachine - again no one called back'. Spoke with Trading Standards again and they advised to send a Recorded Letter confirming that they had 7 business days to credit my account or I would be taking legal action. Sent this on 19th May. Received a letter from a Sharon Whittingham, Accounts Manager acknowledging received of my letter and that they would put forward my request for refund for verification and they would then refund my money minus a surcharge and delivery costs. They advised they would be in contact with me for my account info to process the transaction. Again no calls. Have phoned again every day over the last week with the same response' no one available, no one in accounts, will get someone to call you back'!!! Now sending another letter advising that I have no further option but to take the company to court.
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