Usacomplaints.com » Cars & Transport » Complaint / Review: Global Relogistics - They said they have shippments every week and they actually shipped the car more then a month after we paid. Also i receive a 2nd bill for customs and other fees that they said are included. #524894

Complaint / Review
Global Relogistics
They said they have shippments every week and they actually shipped the car more then a month after we paid. Also i receive a 2nd bill for customs and other fees that they said are included

When I decided to sent a car to Europe I got a few quotes from different companies and when I spoke with Global Relogistics they gave me the better deal, or so I thought. They told me that the price includes customs and some other fees, transportation from my house and that they ship cars every week. So we sent them the money and the contract on 09/18 and the car is suppose to get to France only tomorrow November 13 th. They picked up the car at the beginning of October. Just like another person said whenever I would call them they will always say that they don't have any drivers in our area yet and they will always postpone us. This part I somewhat understood. After they finally pick up the car, after almost two weeks, (I was told that after payment they will pick up the car in 2 days) they gave me the big news that the car isn't going to be shipped until October 25th, which I was extremely pissed about because they said they have shipments every week. I could not believe I was fulled soooo bad and that there is absolutely nothing I can do about it. To make matters worst, a few days ago I got a bill for an additional $373 for bill of landing, documentation and customs, which again I was told that are included in the price. Their explanation for the delayed shipment was that, even thou they do have shipments every week, now all their shipments are full and will have to wait. I did explain to them that my brother who is suppose to pick up the car from France is not going to be in France after November 1st, and that when I signed the contract on September 18th it gave me, from what they told me, plenty of time for the car to arrive before November. From what they told me they were going to pick up the car possibly the next day and customs will take a few days. They told me that if I want a faster shipment I have to pay an additional $800. I also asked Evans, the guy that gave me the quote and all this false information, if I can put thing in the car and he said it's ok as long as you can see in the back and there is nothing in the front seat. After we completely filled up the car when the driver come to pick up the car he told us that they don't accept anything in the car and everything will be throw away everything from the car that doesn't belong with the car. We didn't want to take any chance so we spent an extra hour removing all the things we put in the car. We are so thankful that the driver told us that, because when we called and spoke with Dana, which is the manger (or something like that) she told me that in deed everything would have been thrown away if was in the car. So imagine if we were to believe Evans and sent the car full of thing we would have lost another $ 1000-1500.

I would just beg everybody that reads this to not do business with this company they will absolutely rip you off, and in a very " legal way ". From my experience I will have to say that they are pro's at how they rip off people.


Offender: Global Relogistics

Country: USA
Address: 5337 Orange Drive
Phone: 9543327846
Site:

Category: Cars & Transport

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