I purchased a used engine long block assembly for a 96 Toyota Tacoma on October 19th from Search Parts Engines.com, and this engine was supposed to come with an un-heard of 3yr 100K warranty. A customer service Parts-ologist Jamel was my salesman. He promised me that the engines they get are Never from totaled vehicles that These used engines come from vehicles purchased at repossession auctions, or were hit from the rear end, NEVER front end accidents. I was told that the engines are compression tested, Run tested, and fluid tested and are tested before they leave for freight and are in good working condition. I was weary buying an engine from Search Parts Engines.com but because of the Better Business Bureau accredited rating of A thought it was safe to venture forward. Bad Move! Look at all of their complaint history! Http://northeastflorida. BBB.org/report.htmlID=9000575&wlcl=y I noticed this once a friend of mine who also owns a Toyota and was looking to get his engine replaced alerted me to the page. I called Jamel the very next day to cancel my order. He stated that the engine had already shipped and started back tracking and stuttering excuses on the phone. I instantly knew this was a very BAD sign! I told him I wasnt feeling comfortable about this any longer and that I wanted a refund. I had not received any tracking information, so cancel the order and I want a refund. He said that the only way I could get a refund is that if the engine was damaged upon arrival, to refuse the engine and then it would go back to the sender and I would be issued a refund. I sent Search Parts.com and Jamel a simple email to reinstate some confidence in what I had ordered since he basically told me I was stuck until the motor arrived. After repeated attempts to get simple questions about the engine answered, I never heard back from him or the company. After investigating their Better Business Bureau reports I was incredibly nervous and worried about what I was about to receive. On October 26th, not feeling good about this engine or the company any longer, I made sure I was at the mechanics shop to inspect the engine. Once I received the engine that Search Parts.com sent me, I inspected it and sure enough, it was horribly damaged. My mechanic counseled me to refuse the engine. The Timing pulley on the front of the block was bent so bad it was cracked in several places, possibly compromising the Crank Shaft / Cam Shaft, the radiator fan was missing several arms, and the shroud around the radiator fan was all cracked and jacked up. So as per the Warranty Agreement I was sent VERBATUM, I sent it back: Freight Damage Claims Any claims of freight damage must be noted with the freight carriers driver at time of delivery on the documents from the freight carrier.in most cases National Parts will initiate a freight damage claim for the buyer provided the buyer did note with freight carrier the damage at the time of receipt. If not noted at time or receipt, a claim may be made on behalf of the buyer but the part may not be warranted and any claim acceptance or denial is at the discretion of the freight carrier. I have the pictures to prove the damage and have noted with the driver the damages to this engine, and he agreed it needed to be sent back and he could tell right off the bat, that it was damaged pretty badly. I called National Parts LLC / Search Parts.com / my Partsologist Jamel and got nothing but, stuttering, excuses and the run around. Only after repeatedly requesting a supervisor/manager and waiting on hold multiple times for over a total of 20 minutes and hanging up, did I ever get through to a supervisor/manager as I had to wait for his call. FADI, called and informed me that since I refused the engine, they now want me to wait while they send it back to Texas (to Greenleaf the company it was purchased from) and have the motor torn down, ran, and if found to run in good condition, want to ship it back to me, and charge me for freight, and a 20% re-stocking fee! No refund Does anyone around here think that sounds fair to you? It doesnt to me as I fulfilled my obligation and paid the money and got nothing for it. I said NO I want a refund, and thats it, wash my hands of it and move on! He repeatedly told me, that sometimes the engines that are sent that are involved in front end collisions have damage such as what I had seen, and those Bolt On Parts arent covered and I should use my existing parts. Front end collisions? I asked!!! Why did Jamel specifically promise me that the engines they get are Never from totaled vehicles that These used engines come from vehicles purchased at repossession auctions, or were hit from the rear end, Never front end accidents. And the engines are compression tested, Run tested, and fluid tested and are tested before they leave freight and are in good working condition. How could you compression test, run test, and fluid test a motor that had the Timing Belt pulley smashed into the block and broken? As you can see as I have, many things dont add up, and 99% of the time, the most obvious answer is the right one, and what seems more then obvious to me is that we have a Class A Scam here! Lies, deceit, and FRAUD! I am reporting them to the Better Business Bureau, here on usacomplaints.com.COM, to the National Parts LLC corporate offices, my attorneys and every single watchdog/consumer advocacy group in the United States. Legal action will be taken and I have nothing but time on my hands and all the time in the world to make sure companies like this stop doing this to honest hard working Americans! I will keep an update on this and several other websites and let you know how they handle this situation. They are officially on notice! I was told by their salesman, Jamel, if the motor is damaged, we will take the engine back and give a full refund. It was Damaged and I wish for a full refund, as promised!!! I am a real person with a real life and a real story, I am self employed and work for no other competitor of Search parts.com or National Parts LLC. They are running a scam and should be shut down for doing so. Shame on you!!!
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