My daughter got a car from Bob Morris Auto Sales and Cory Morris told her if anything went wrong he would make it right within 7 days. The engine light came on and we took the car to Auto Zone and 4 codes came up; one of which was the Catalytic Converter. We took the car to Bob Morris Auto Sales and their mechanic said that no codes came up. That had to be a lie. So we picked the car back up and days later the engine light came on again. We took the car back to the lot and the mechanic checked the car with me there. This time he found the same 4 codes that Auto Zone found. Its funny how they found codes with me there with their mechanic. However, Cory Morris said that they were not responsible to correct the problem. We argued with Cory because he had promised to make it right if anything went wrong with the car. He said it was not covered under their warranty. So he would not fulfill our verbal agreement to fix our car.
After maybe a month, Cory called and needed the car to transfer the title. He now said that he would work with us to have the Catalytic Convertor replaced. We took the car back to the lot on a Monday. I told him I felt that we still should not pay for the repair. I also told him that before any repairs are made, our daughter must approve of any work done because it is her car. Yet, Cory took the car to the shop and had it repaired on Tuesday. On Friday, we called about the car and Cory said our daughter had given her approval and the car was already repaired. Our daughter did not give her approval. Cory said we would have to pay of the repair cost. We went along with Cory and said we would pick up the car on Monday. We went to pick up the car and again said we feel we shouldnt have to pay for the repair. Our oldest called the police and once the salesperson saw us talking to them, he gave us the key to the car. So we didnt have to pay for the repair, but then Cory called our daughter and left a nasty message on her phone. He said that he would never send in the warranty papers and hoped that your parents sue and they would see how nasty he could be.
Two weeks later we decided to protest with signs in front of their business. Within 45 minutes, Cory sent the warranty papers in and even reimbursed our daughter $300.00 for other repairs she had made to the car. So my advice to anyone having an issue with Bob Morris Auto Sales is to PROTEST! ; it really works.
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