I paid $ 1,275 to Bob Morris Auto Sales on Dec. 10 for a 5 year, 100,000 mile extended warranty to cover engine, transmission and power train on the 2001 Jeep Grand Cherokee I purchased on the same date.
My transmission failed on May 1. When I called the warranty company to file a claim, I was informed Bob Morris Auto Sales never sent my money into the company so they would not honor the claim.
When I notified Cory Morris, Sales Manager, he immediately stated that he would pay the $ 2,000 maximum coverage amount for transmissions if I brought in my oil change receipts for the past 4 years.
He never indicated it could have been a mistake nor did he call the warranty company to check into it. I think he knew immediately that they did not send the money in and just kept it as increased profit. Isn't that a felony?
Some of my oil change receipts were messy and not very legible (who has clean oil change receipts from 4 years ago?) but I am a responsible vehicle owner and I have purchased 3 vehicles from Bob Morris so they know me well.
They denied payment of the $ 2,000 warranty coverage and offered me $ 500 as some kind of prorated reimbursement for something I paid for and never received. I refused and they then offered $ 750.
I told them at the very least I would accept a reimbursment of my $ 1,275 but they refused. I notified Bob Morris Auto Sales that I would have to sue them in Jefferson County, KY. District Court, which I did on May 13.
It is ludicrous that a company would take such a large amount of money for something so needed and just pocket it as added profit.
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