On April 18 I went to pepboys to get a front end alignment $59.99
George the service manager said after looking at my 1995 Ford Bronco That I needed a caster/camber bushing on my left side (driver side) part $16.99 labor $53.90 to do the job right I said ok. About an hour later I was on my way. Total bill $132.28
After driving it for a week I notice that when I turn to the left or right that the front wheels did not return to center like they should. I call up George he said bring it in. I brought it in the frist chance I could which was about another week later. George said that he could not get to it that day so I made appointment for May 23, plus I said At that time to do a transmission flush with filter change.
I brought my truck in that friday the 23rd 9.00 am instead of doing the front end first they did the transmission flush first I had to leave at 11.00 am they did not get to the front end by that time so I made another appointment for May 26 George also said that after looking at the front end that I needed the right side caster, camber bushing I said why was that not caught the first time. George was nice to say that he would pay for the labor to install it and I would pay for the part $16.99
The transmission flush came to $143.70
I brought my truck back again on the 26,9.00 am they had my truck for about an hour and said it is fix. The mechanic and I took the truck for a ride, it was fix. I ask the mechanic if he install the part, he said yes and did some more adjustment to the toe. George said that he was sorry. The total $18.39
That same day I went to lube my tie rods I also check pepboys work the left side was install but when I looked at the right side it was still the original OEM part. I called George and ask him how the part was suppose to be installed he said the part gose over the top of the ball joint, I said the part was never installed, he in sure me that the part was installed, again I said no and that I will bring it back the next day Tuesday he said ok
Tuesday I call the store manager Ernest Pasta and told him about the situation and I said that we have a serious case of fraud here.
He said that he would look in to it. Again I brought my truck in after work 4.30pm that day. Again George said it was installed and that he himself would look at it and the same mechanic who did the work in the first place.
After 15 minutes they came back. George said that there was a miscommunication between him and the mechanic yesterday, he thought the mechanic said that yes it was installed but after looking at it he said that it was not install.
I told George that I ask the mechanic myself if the part was installed and he said yes he did.
George again said that he was sorry and he would take care of it ASAP after two hours I got my truck back, After all that George only offer me a free oil change.
I told him that he will not be working on my no more.
The next day Wednesday I call Mr. Pasta back and told him that I will be filling out a report with National Fraud Information Center, and that pepboys had a very interesting web sight called consumer complaints. He got very upset and stated that he could not have this on his record and started to make excuses about what happen.
I told him if George would have call me up stating that he had made a mistake I would not think twice about this, but he did not, so Mr pasta said that that he would refund my money back for the the wheel alignment, I came in and he refunded my money $150.67
For the Ford Bronco lovers like me Mr Pasta said that Bronco were for boys!
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