I just got spoken to the rudest I have EVER been spoken to by ANYONE, especially someone in the customer service industry. I called United Acceptance to clear up a discrepancy about a late payment, that is probably just late because of the postal office being closed because of Labor Day, and I get this snooty little brat on the phone. She seems all nice and well at first, until I explain to her that I am NOT made of money, and that this is the SECOND money order I've sent that has either been lost or late (excluding the first one that was late because I got their package with their info.in it late.) Now, I am a reasonable person. I understand that things get lost in the mail, but it's not my fault. Is it United Acceptance's fault? No, probably not. But, I am not made of money. At this point, you would think that she would very nicely offer to give me a bit of an extension for mailing time (because of the Holiday or something.) But no, she says, "Ma'am *AHEM* I have been dealing with mailing things in and out of state for years, and I HIGHLY doubt that you mailed this payment a week ago and we haven't received it yet." RUDE. So, stunned for a moment, I think "What the hell did this crazy little girl just say to me?" She then goes on to state that I had also made my payment late last month. Yea, because you guys didn't receive the FIRST money order, so I had to WORK to get another PAYCHECK TO PAY IT WITH. What does this little girl not understand? I cannot poop money! Believe me, I wish I could. I then go on to state that none of my payments have EVER been late on this car except now that I have been forcefully switched to having to deal with THIS company. All of my payments before dealing with United were ALWAYS on time, sometimes early! So she goes on to blatantly state that SHE did not believe that I had paid it. Once again, I am stunned. How rude. You do not ACCUSE a customer of not paying when they say they have! What happened to the CUSTOMER IS ALWAYS RIGHT?! What the hell is wrong with these people!? I promptly ask to speak with her supervisor, but she continued to argue with me, and then almost shouts "MA'AM I DON'T WANT TO ARGUE WITH YOU ANYMORE. I'M GETTING A SUPERVISOR." This entire time she is arguing with me, she is on the very line of calling me a liar and god knows what else. I am still in shock at how absolutely RUDE this girl was to me. I have NEVER EVER been talked to by someone like that. It was ridiculous. I mean, jesus, my payment may not have gotten there yet, and the mail may be running late but that gives you NO REASON TO CALL ME A LIAR! I have never had problems paying for the things I have until dealing with this COMPANY! I spoke to her supervisor, but he didn't seem to concerned with her behaviour, though HE was very very nice and did actually give me a one week mailing extension. But people, this is not about my being slightly late on my car payment, this about the sheer RUDENESS OF THE PEOPLE THIS COMPANY EMPLOYS! That girl should be FIRED! I work in the customer service industry and had I EVER spoken to ANYONE like that I would be fired on the spot! I have called the call center manager and intend on speaking with the President of the company if something is not done about this! I am livid!
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