Brakeplanet sucks. I had ordered two front brake pads and rotors on April 9th. The total charge was for $84.48. I received an email the next day from Brakeplanet saying that my parts were out of stock/back stock and it would be 2-3 weeks before I could get them. I called and cancelled my order.
On April 28th, Brakeplanet notified me by email saying that my parts were going to be delivered by UPS/FEDX. I called them that day and explained that I cancelled the order. The woman, who refused to identify herself, that they had no record of me cancelling the order and that there was nothing that they could about the order. After getting nowhere with Brakeplanet, I called my "former" bank WAMU/Chase and filed a claim against Brakeplanet. The parts came a week later, and my mother refused to sign for it. Brakeplanet got their parts back in May, it is now September and I have no refund. I have called on several different occasions from Aug 13th-28th, and Sept 1.
Everytime, I get put on hold or disconneted; or some lame ass excuse like "our account department is very busy... I'm sure that they will call you back.". I have spoken to Jennifer and Anne (who says she is the Customer Service Manager). BTW, Chase/WAMU denied my claim saying that "I did not have sufficient evidence against Brakeplanet". So with being out $84.48 from Brakeplanet and then get overdrafted by WAMU/Chase... I'm out $129.65.
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