On August 19 I checked my account balance that morning and noticed that Chrysler Financial had attempted to debit my account for that month's car payment. For that transaction my account went in the red as having a negative balance. I contacted Chrysler Financial immediately after I noticed the unauthorized transaction and explained to them the situation.
I explained that I gave them my account information for an authorized transaction for the month of July on the 24th for an amount of $340. I did not authorize them to take out any more money from the month of August and beyond. I spoke to a supervisor stating this and she stated that some individuals will be contacting me regarding this account transaction. Well, needless to say every time some representative contacted me about this unauthorized transaction I was not home.
Then my wife answered the phone on August 21 and told them to call back the next day at 6pm. They never called back and then three days later another unauthorized transaction occurred on my bank account. Chrysler Financial debited my account in the amount of $658.88 and I still had not given them authorization to do such transaction. I was not aware of this transaction until August 30 in the late night hours. I had to go to the bank, the following day on August 31st, and file an affidavit to have the money and all overdrawn fees refunded back to me. Now I have to file a stop payment form into my bank so Chrysler Financial can not access my account anymore.
On August 25 at approximately 6pm, before noticing the illegal transaction, I contacted Chrysler Financial to have them come and repossess the car from my ownership. I was transferred to a litigation specialists and soon after that I was disconnected from phone line. I will attempt to have Chrysler Financial repossess this vehicle, which is a 2007 Dodge Charger SE, and have this vehicle gone from my sight. I do not want to deal with this company ever again and want nothing to do with any Chrysler product in the future.
I have contacted Chrysler Financial in writing, certified mail, and over the phone explaining that I do not give authorization for any future transactions. This company seems to operate on their own principles and feels entitled to dip into customers bank accounts unauthorized. The same thing happen to my mother and little sister who brought a 2006 Dodge Stratus from the same car dealer in Alexandria, Virginia. My mom had the vehicle for several months before they decided to come and take it.
With other individuals having the same problem with Chrysler Financial conducting illegal business acts, they need to be dealt with in a timely manner. I will be filing legal action against Chrysler Financial for their illegal conduct and causing me stress and grief.
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