Complaint / Review
Ford Motor Credit Company
I paid off a ford truck I purchased. I never received the pay off lien and called to get it and they want to charge $17.00 for something they were supposed to send me warren, Michigan

I purchased a 1997 ford f150 that was financed through ford motor credit company. I paid off the vehicle and never received the lien release documentation.

I called customer service and they said I have to pay $17.00 to get a copy of this. I should not have to pay anything. It is their responsibility to send me these documents when I pay off the vehicle. I never received them.

I tried to sell the truck but the buyer was unable to transfer the title because it shows a lien from ford motor credit company. I need the documentation they were required to send me before I can sell this truck.