Usacomplaints.com » Cars & Transport » Complaint / Review: Capital One Auto Finance - Auto loan paid off?. #491496

Complaint / Review
Capital One Auto Finance
Auto loan paid off?

We'd a 66 month agreement with Money One Auto-Finance which started using the first cost due on 11/1. Anywhere on the way (hurricanes and evacuations/no energy or telephones) the agreement was expanded to 68 weeks. On June 1 I understood that my stability was $1138.47 plus $643.76 for that overdue fees that people had gathered within the span of the mortgage. I'd been spending my $559.99 cost for them online or through my lender since 2005. On 6/19/09 I went on point and Money One was declaring that my cost of $559.99 was due on 6/1/09. I settled the $559.99. Following this cost had removed my banking account I returned on point and Money One has become declaring that on 6/1/09 another cost of $559.99 was due and today the sum total due on the consideration is $589.76. This quantity didn't are the late fees. I named Capital One Auto-Finance and was informed that my agreement had terminated on 6/1/09 and that I was required to pay the entire $1138.47 and I had only paid $548.71 toward that amount ($11.27 had been put on attention). I requested this broker when we certainly did owe them $1138.47 on 6/1/09 why, when I went on line to pay our June payment did it not state that my 6/1/09 payment due was $1138.47 instead of the $559.99 that the on point account wanted for pay forment. I had been informed that my cost was put on interest first after which to primary. I subsequently questioned why I still owed cash on the mortgage after I had created all my 66 funds. I had been informed the extra $589.76 that I still owed was interest accumulated (on the daily schedule) within the span of the mortgage since I did not usually spend my cost about the evening it had been due. I decided to spend them the $589.76 on 7/20/09 and on 8/20/09 I'd spend the $643.76 in late fees. I acquired two models of deal record reviews, them both displaying that my mortgage balance due was $589.76. On 7/20/09 I settled the mortgage balance due of $589.76 online. On 7/25/09 I returned to Capital Oneis site and my equilibrium due continues to be $589.76 but my cost record suggests that my cost of $589.76 was obtained on 7/20/09. I delivered them a note on the site wondering why, easily settled the $589.76 on 7/20/09, was my balance owed nonetheless $589.76. Their response on 7/26/09 was they got my $589.76 and used it to my late fees. I still owe them the total amount of 589.76, curiosity about the 589.76 of 9.45 plus $54.00 in late fees.

They got my mortgage balance due cost and used it to overdue costs since this way they might nevertheless cost me curiosity about the balance due. They are able to NOT cost attention about the overdue costs however they may about the balance due. Their benefit number is just great until 8/5/09 whereupon they can, on 8/6/09 start charging me more interest on the mortgage balance due number of $589.76.

May I officially encourage them to change wherever they used my 589.76 so they can't cost me curiosity?

Susan Linton

[email protected]


Offender: Capital One Auto Finance

Country: USA   State: Texas   City: Plano
Site:

Category: Cars & Transport

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