On May 10th I brought a brand new 03 Ford Focus. On May 15th I was heading back to base when my front brakes locked up in the middle of the interstate. I was traveling south on I - 85 in the right lane to take the exit ramp to highway 5 to my friend's house. The car went from the right lane all the way into the median at 55 mphs.
I took it to the nearest Ford dealership, Fort Mill Ford, and told them what just happened after I pull over onto the emergency lane to see what happened to my car after I hit the wall dividing the traffic going the other way. My left front wheel and control arm was bent. The service manager there said ain't nothing wrong with your brakes your a 22 year old who dont know how to drive.
They said they fixed the problem with in a hour. I had to pay 610.12 to get my vehicle back from the dealership for parts and labor. I said this should be under warranty. They said if you dont want to pay for it get your insurance too. I said no I shouldn't have to get my insurance involved for a Ford mistake. I called the Ford Customer Service line and complained to them. They kept saying we are sorry. I said sorry isn't getting me my money back for my car.
On May 16th, I left my friend's house to go put gas into my car and head back to base. I went around the curve by his house when the left rear wheel came off the rim and the front brakes locked up again and the car hit a brick mail box. Its going to cost 8,000 dollars to get my car fix just from the exterior damage according to my insurance. I called the Customer Service line 3 other times since May 16th asking about my warranty. I was told at Star Ford that any time my car is sitting on a Ford Dealership lot for any reason other then not making payments Ford was to give me a rental car. It is now May 30th and I am still without a rental car.
Ford Corp. Called me this morning and said we checked your brakes out and we couldn't find any defects wrong with your brakes. I called the dealership that my car has been sitting on since May 16th they told me all the technician did yesterday is push the brake pedal to make sure my brake lights work, then walked around my car to see if there was any leaks. The dealership said that is why Ford Corp. Said we couldn't find any defects.
I asked Ford why I am paying 2000 for extended warranty if you all are going to negelect my warranties when ever Ford feels it can. My first car payment is due June 24th. My attorney told me not to make the car payment cause I only had the car in my possession for only 4 days.
BooBoo Da Fool
South Carolina
U.S.A.
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